At a Glance
- Tasks: Assist in driving ticket sales and ensuring a memorable visitor experience.
- Company: Legends Global, a leader in sport and entertainment events.
- Benefits: Discounted tickets, 25 days leave, health support, and pension contributions.
- Other info: Opportunity for career growth in a dynamic environment.
- Why this job: Join a vibrant team at a transformed cultural venue by the sea.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
About Legends Global
Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360° data‑driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences worldwide.
The Venue
Whitley Bay Playhouse offers a 638‑seat auditorium, stylish bars and welcoming social spaces overlooking the sea. Following a £8.5 million transformation, it is a cultural cornerstone of the Northeast coast.
About the Role
You will support the Box Office Manager in driving ticket sales, engaging audiences, and ensuring every visitor’s journey—from enquiry to curtain call—is efficient, professional and memorable, with flexibility to support wider venue operations where required.
Key Responsibilities
- Deliver an exceptional box office experience by selling tickets in person and via phone, providing knowledgeable guidance, and responding to all customer enquiries and complaints across multiple channels.
- Support the Box Office Manager in the smooth day‑to‑day running of the function, ensuring service levels are met and operations remain efficient at all times.
- Manage event‑day responsibilities, including liaising with customers, promoters, and internal teams to ensure seamless delivery of concerts and performances.
- Handle financial processes accurately, including reconciling daily transactions, reporting discrepancies, and authorising refunds in line with company guidelines.
- Maintain ticketing operations through the AXS system, including event set‑up, sales management, batch ticket printing, and providing sales insight to promoters as required.
What We Can Offer
- Discounted ticket access and 25 days annual leave.
- Life Assurance, 5 % pension contribution and Healthshield support for health costs.
- Employee Assistance Programme (EAP) for mental health, eye care vouchers, and Cycle to Work scheme.
- Employee Referral Scheme rewards.
We Are Looking For Someone With
- Proven experience working in a supervisory or customer‑facing role, confidently engaging with colleagues at all levels and building strong, collaborative relationships.
- Excellent communication skills across written, telephone, and face‑to‑face interactions, with a professional and well‑presented approach.
- A strong track record in customer service and sales, attention to detail and a commitment to delivering quality outcomes.
- Solid administrative capability, including proficiency in Microsoft Word and Excel, and ability to manage tasks accurately and efficiently.
- A proactive, self‑motivated mindset, working independently, with experience in ticketing systems such as AXS, Ticketmaster or Eventim an advantage.
Recruitment Process
- Intro call with Talent Team.
- Interview with Venue Team.
- Any offer of employment will be subject to satisfactory pre‑employment checks, including verification of identity, proof of address, right to work, employment history, qualifications and, where relevant to the role, a basic or enhanced DBS check. All checks are carried out in line with data protection law and request only necessary information.
Box Office Assistant in Whitley Bay employer: Legends Global (Europe)
Legends Global is an exceptional employer, offering a vibrant work culture at the newly transformed Whitley Bay Playhouse, where employees can thrive in a dynamic environment dedicated to delivering outstanding experiences in sport and entertainment. With benefits like discounted ticket access, generous annual leave, and comprehensive health support, we prioritise employee well-being and growth, making it an ideal place for those seeking meaningful and rewarding careers in the live events industry.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant in Whitley Bay
✨Tip Number 1
Get to know the venue! Familiarise yourself with Whitley Bay Playhouse and its events. This way, when you chat with potential employers, you can show off your passion and knowledge about the place, making you stand out.
✨Tip Number 2
Network like a pro! Attend events at the venue or similar places, and don’t be shy to introduce yourself to staff and other attendees. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 3
Practice your customer service skills! Since the role is all about engaging with audiences, try role-playing different scenarios with friends or family. This will help you feel more confident when it comes to handling enquiries and complaints.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It shows you’re serious about the role and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Box Office Assistant in Whitley Bay
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working in the box office and engaging with audiences. Share any relevant experiences that highlight your love for customer service and live events.
Tailor Your CV:Make sure your CV is tailored to the Box Office Assistant role. Highlight your experience in customer-facing roles and any specific skills related to ticketing systems like AXS. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your written application clear and to the point. Use bullet points where necessary to make it easy for us to read. We’re looking for strong communication skills, so make sure your writing reflects that by being professional yet approachable.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows that you’re keen on joining our team at Legends Global. We can’t wait to hear from you!
How to prepare for a job interview at Legends Global (Europe)
✨Know Your Venue
Familiarise yourself with Whitley Bay Playhouse and its offerings. Understand the recent transformation and how it enhances the visitor experience. This knowledge will help you engage confidently during the interview and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved complaints or enhanced a customer's experience, as this role heavily relies on delivering exceptional service.
✨Be Ready for Role-Specific Questions
Anticipate questions related to ticketing systems like AXS, and be prepared to discuss your experience with them. If you haven't used AXS specifically, think about similar systems you've worked with and how those skills can transfer.
✨Demonstrate Teamwork and Communication
Since the role involves liaising with various teams, be ready to discuss how you've successfully collaborated in previous roles. Share specific examples that showcase your communication skills and ability to work well under pressure.
