Foyer Receptionist & Event Liaison in Manchester

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.

The Venue

The Bridgewater Hall is Manchester's international concert venue, built to provide the best possible space for music. The Hall hosts over 300 performances a year including classical music, rock, pop, jazz, world music and much more. The Hall also provides a unique and exciting environment for conferences, exhibitions, receptions and other corporate events. Legends Global, as manager of the venue, is seeking a highly motivated, talented and experienced individual to take the role of Foyer Receptionist & Event Liaison under the direction of the House Manager.

About The Role

This role will act as the first point of contact for clients and visitors to The Bridgewater Hall, providing a professional and welcoming service. The role also involves overseeing corporate and smaller events in the foyer and meeting rooms, serving as the liaison between event clients and departments, and ensuring smooth operations to the Hall's high standards. At times you will also take on a Team Leader role for other House Department staff during events.

What We Can Offer

• Access to discounted tickets.
• 25 days annual leave.
• Life Assurance policy.
• 5% Pension contribution.
• Support with unexpected costs through Healthshield.
• Employee Assistance Programme (EAP) for mental health support.
• Eye care vouchers and contribution towards glasses.
• Cycle to Work scheme.
• Employee Referral Scheme.

Key Responsibilities

• Client and Visitor Interaction: Provide a warm and professional welcome to visitors and clients, addressing any enquiries promptly and efficiently. Promote The Bridgewater Hall's positive attitude towards access and disability, ensuring all visitors feel welcomed and accommodated.
• Event Oversight and Coordination: Oversee lower-capacity corporate and other events in the foyer and meeting rooms, ensuring the spaces are set to appropriate standards. Act as a liaison between event clients and other departments, ensuring seamless communication and resolution of issues.
• Team Leadership and Support: Act as a Team Leader for any casual House Department staff on duty, ensuring they are briefed and supported during events. Provide cover for House Management Team (HMT) duties during concerts and events in cases of sickness or annual leave, as directed.
• Operational Duties: Ensure the foyer and other event spaces are prepared, including checking cleanliness, layout, and readiness in line with company and legislative Health & Safety standards. Maintain an awareness of Health & Safety requirements, ensuring staff and visitors in the foyer area adhere to safety protocols. Ensure security awareness, including operating signing-in/out sheets when appropriate and ensuring only authorised visitors enter restricted areas of the building. Oversee cloakroom operations to ensure efficiency and the security of visitors' belongings.
• Administrative Support: Assist in the completion of Performing Right Society (PRS) returns, including the collection and logging of set lists. Keep information desk documents accurate and up to date. Manage the Hall's lost property procedures, including the logging, storage, and return of found property when possible. Provide general administrative support to the House Management team as required.
• General Duties: Undertake any other duties as required by the House Management team.

We Are Looking For Someone With:

• Professional appearance and excellent personal presentation.
• Outstanding interpersonal and communication skills, including telephone and in-person.
• Proven experience in delivering high-quality customer service to both internal and external clients.
• A working knowledge of Health & Safety requirements.
• Strong organisational skills and excellent attention to detail.
• Demonstrable problem-solving skills in a professional environment.
• Self-motivation and the ability to work independently.
• Strong team, leadership, and relationship-building skills.
• Proficiency in the use of Microsoft Office applications including Word, Excel, and PowerPoint.
• Good time management skills and the ability to prioritise tasks efficiently.
• A proactive, enthusiastic, and positive attitude.

Desirable Attributes:

• Experience of working in an arts or events environment.
• Knowledge of the Data Protection Act.
• Understanding of access and disability issues.
• First aid training.

General Information

Although the role will predominantly involve daytime hours, Monday to Friday, a high degree of flexibility is required, as evening and weekend work may occasionally be necessary. The position also requires the ability to stand for extended periods of time. All staff are required to undertake any training as directed by their line manager or the General Manager, in line with changes to legislation affecting Legends Global. It is also essential that duties are carried out safely and in accordance with current Health & Safety at Work legislation.

Inclusive Workplace

Legends Global is committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We are committed to active inclusion, diversity, and equal opportunities. This includes welcoming discussions about flexible working arrangements and reasonable adjustments at any stage of the recruitment process. Applications are reviewed on a rolling basis and the advert may close before the closing date.