At a Glance
- Tasks: Support event planning and deliver outstanding customer experiences from enquiry to event delivery.
- Company: Legends Global, a leader in sport, entertainment, and live events.
- Benefits: Enjoy discounted tickets, 25 days leave, health support, and a pension contribution.
- Other info: Inclusive workplace with opportunities for growth and flexible working arrangements.
- Why this job: Join a dynamic team at a renowned venue and make memorable events happen.
- Qualifications: Experience in hospitality or events, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
About Legends Global
Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach we provide end‑to‑end solutions from venue development and event programming to revenue strategy and hospitality. We take a 360‑degree, data‑driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive, forward‑thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive.
The Venue
The Bridgewater Hall, at the heart of Manchester’s cultural life, is an internationally celebrated concert venue built for musical brilliance. Opened in 1996 by Queen Elizabeth II and the Duke of Edinburgh it delivers over 300 performances each year, spanning classical masterpieces to contemporary world music.
About The Role
As Conference & Events Executive you will support the team in delivering an outstanding customer experience from initial enquiry through to event delivery. The role combines sales support, event planning and administration, working closely with clients, suppliers and internal departments to ensure every event is planned and delivered to the highest standard.
Key Responsibilities
- Respond professionally and promptly to conference and event enquiries received by telephone, email and in person.
- Conduct venue show rounds and familiarisation visits for prospective clients.
- Check venue availability using the INFOR diary system, ensuring compatibility with other events and operational requirements.
- Prepare tailored proposals and quotations, negotiate where appropriate, and convert enquiries and provisional bookings into confirmed business.
- Work closely with the Conference & Events Sales Manager and Deputy Manager to maximise venue utilisation and manage the event diary.
- Liaise with clients, suppliers and internal departments to ensure all event requirements are accurately communicated.
- Prepare comprehensive event documentation, including event sheets, contracts, invoices and purchase orders.
- Produce and distribute weekly event schedules to operational teams.
- Maintain accurate departmental records, reports and booking information.
- Collect and analyse customer feedback, identifying opportunities to enhance the client experience.
- Support the maintenance of Conference & Events content across The Bridgewater Hall website and social media channels.
- Act as a key point of contact for organisers on event days, ensuring excellent communication between clients and operational teams.
- Represent The Bridgewater Hall at industry exhibitions, networking events and familiarisation activities to promote the venue.
- Attend monthly Health & Safety meetings on behalf of the Conference & Events team and communicate relevant updates.
- Undertake any other duties or training reasonably requested by the Conference & Events Sales Manager.
Essential Qualifications
- Hospitality or events experience/qualification.
- Excellent customer service and relationship‑building skills.
- Strong organisation, administration and attention to detail.
- Excellent written, verbal and telephone communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Professional, confident and calm client‑facing approach.
- Good negotiation and influencing skills.
- Self‑motivated, able to work independently and within a team.
- Strong problem‑solving skills and initiative.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience maintaining records and producing event documentation.
- Professional presentation and positive attitude.
Desirable
- Experience with venue/event management systems (e.g., INFOR).
- Understanding of AV equipment and event technology.
- Knowledge of Health & Safety requirements for events.
- Experience working in a conference centre or multi‑purpose venue.
What We Can Offer
- Discounted tickets to enable staff to enjoy events.
- 25 days annual leave.
- Life Assurance policy.
- 5 % pension contribution.
- HealthShield support for dental, counselling, physiotherapy and other health costs.
- Employee Assistance Programme (EAP) with AXA Health.
- Eye care vouchers and contribution towards glasses.
- Cycle to Work scheme.
- Employee Referral Scheme.
Inclusive Workplace
Legends Global is committed to leading the entertainment industry towards a greener, faster and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to active inclusion, diversity and equal opportunities. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will accommodate your needs.
