At a Glance
- Tasks: Install and support tech solutions for exciting live events at Olympia London.
- Company: Join a dynamic team at a leading event venue with a focus on innovation.
- Benefits: Enjoy discounted event tickets, 25 days leave, and health support.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be part of thrilling events and ensure seamless connectivity for attendees.
- Qualifications: Experience in cabling and excellent customer service skills are a must.
The predicted salary is between 25000 - 32000 £ per year.
About the Role
As an Event IT Technician, you will play a key role in delivering reliable technology and connectivity services across Olympia London’s exhibitions, conferences, and live events.
You will be responsible for installing and supporting wired and wireless network solutions, including CAT5e cabling, internet services, and event technology infrastructure.
Working closely with clients, organisers, exhibitors, and internal teams, you will provide 1st line technical support during live events, ensuring connectivity issues are resolved quickly and services operate seamlessly.
This is a hands‑on, customer‑facing role suited to someone who enjoys working in a fast‑paced event environment and delivering exceptional technical support.
Key Responsibilities
- Lead event installation and present key information for pre‑event meetings.
- Mark‑up event floor plans with cabling and Wi‑Fi requirements.
- Install event CAT5e cabling, including termination, jumping, and testing.
- Provide equipment as ordered (e. g., hubs, access points, patch leads).
- Provide port allocation information to the network team.
- Provide data connectivity assistance and first line support throughout tenancy period.
- Provide support for telephone services throughout the tenancy period.
- Record, communicate, and escalate all appropriate tickets.
- Recover any equipment after the event.
- Remove all voice and data cabling from exhibition floors and organisers' offices.
- Attend post‑event debriefs.
- Ensure that all Health & Safety regulations are followed.
- Ensure that all equipment used complies with the company’s Health and Safety standards.
Qualifications
- Ideally you will have at least 1 year of experience in a similar role.
- Experience in cabling and terminating CAT5e.
- Experience in cable patching.
- Awareness of wireless technologies.
- Excellent customer service skills and creative problem‑solving ability.
- Health and Safety awareness.
- IPAF license (preferable but not essential).
Benefits
- Discounted tickets to events.
- 25 days annual leave.
- Life Assurance policy.
- 5% pension contribution.
- Healthshield support for unexpected costs.
- Employee Assistance Programme (EAP) for mental health support.
- Eye care vouchers and contribution towards glasses.
- Cycle to Work scheme.
- Employee referral rewards.
- Pre‑Employment Checks
Any offer of employment will be subject to satisfactory pre‑employment checks.
These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check.
All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Equal Opportunities
We are committed to active inclusion, diversity, and equal opportunities.
We welcome discussions about flexible working arrangements and provide reasonable adjustments during the recruitment process.
We are dedicated to a fair and transparent assessment process and will accommodate your needs.
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