Event Duty Manager in London

Job Purpose

The Event Duty Manager is responsible for the full day-to-day operation of the Heritage Halls at Olympia.

The role works closely with Event Management and Venue Service teams to ensure exhibitions in the Grand Hall, the National Hall and the West Hall run smoothly.

It acts as the link from clients to internal and external contractors, representing Olympia Events with the wider estate outside office hours.

Key Responsibilities

• Work closely with Event Management to ensure clients’ events operate smoothly on a day-to-day basis.
• Act as the lead operational manager on site when wider estate requires representation.
• Manage the operational teams on site to ensure the overall event experience is delivered effectively and safely.
• Coordinate with the traffic team to support vehicle logistics during events.
• Ensure all security staff are briefed and delivering secure procedures both front-of-house and back-of-house.
• Coordinate with the cleaning team to maintain event cleanliness and manage waste disposal.
• Ensure safety with the on-site Fire & First Aid team, protecting customers and staff at all times.
• Handle any incidents in the venue(s), linking in with control rooms.
• Log and follow up maintenance issues to ensure responsible teams resolve them.
• Understand the financial breakdown of each event and capture/agree post-event charges with Event Manager and clients.
• Comply with Venue Management Department procedures and policies.
• Actively support Olympia’s sustainability programme, ‘The Grand Plan’.

Person Specification

Skills, Experience and Behaviours

• Event Management experience or a degree (or equivalent) in Event Management.
• Communication with all stakeholders: exhibition organisers, Event Managers, venue team, contractors and Event Director.
• Exhibition industry knowledge desirable.
• Ability to thrive under pressure, managing multiple venues and simultaneous events.
• Understanding and empathy for event organisers’ needs.
• Health & safety awareness (NEBOSH certificate desirable).
• Administrative accuracy, attention to detail, computer literacy, good time management and organisational skills.
• Sustainability Responsibilities
• Continuously improve knowledge of Olympia Events’ sustainability programme – the ‘Grand Plan’. Complete all training provided and promote sustainability practices.
• Follow and promote all sustainable workplace policies and procedures, taking an active role to initiate change and make the department more sustainable.
• Equality, Diversity and Inclusion

Olympia Events is committed to Equality, Diversity and Inclusion and expects all employees to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.

Health & Safety

Olympia Events may require a DBS Check prior to working in the business.

This Job Description is not intended to be exhaustive; duties and responsibilities may vary according to the changing needs of the business.

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