At a Glance
- Tasks: Lead a team to deliver exceptional customer service at exciting live events.
- Company: Join Legends Global, a top venue for world-class exhibitions and entertainment.
- Benefits: Competitive pay, flexible shifts, and fortnightly payments for your hard work.
- Other info: Dynamic environment with opportunities for growth in the live events industry.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Experience in retail or hospitality, barista trained, and strong leadership skills.
The predicted salary is between 12 - 15 £ per hour.
We are looking for enthusiastic, reliable, and customer-focused individuals to join our casual event retail team as Cafe Supervisors. If you thrive in fast-paced environments, enjoy leading teams to deliver excellent customer service, and want flexible work around exciting live events, we’d love to hear from you.
The Venue
Olympia Events is one of London’s leading live event venues, hosting world-class exhibitions, entertainment, conferences, and cultural experiences throughout the year. We are passionate about delivering exceptional guest experiences and creating a welcoming, energetic environment for both visitors and staff.
The Role
Our Cafe Supervisors support the day-to-day running of retail operations during exhibitions, conferences, concerts, and live events. The role involves supervising retail staff, maintaining high customer service standards, supporting sales targets, and ensuring smooth operational delivery in a fast-paced events environment. All of our locations have coffee machines, so you’ll need to be barista trained. Cafe Supervisors act as a key link between frontline staff and management, helping ensure visitors receive an excellent experience while operations run efficiently and safely.
The Responsibilities
- Support the Retail and Events Management team during live events and busy trading periods
- Supervise and motivate retail staff onsite
- Lead team briefings before shifts and ensure staff are fully prepared for event operations
- Support the training and development of new and junior team members
- Assist with the setup, operation, and close-down of retail kiosks and event spaces
- Ensure excellent customer service standards are consistently delivered
- Monitor stock levels, cleanliness, and compliance with health & safety procedures
- Support smooth operations during high-footfall events and peak service periods
- Operate and oversee cashless EPOS systems and ensure accurate transactions
What We’re Looking For
- Experience in retail, hospitality, or event supervision
- Barista trained
- Experience working in fast-paced live event, stadium, exhibition, or venue environments is desirable
- Strong leadership and team management skills
- Confident communicating with both staff and customers
- Excellent organisational skills and attention to detail
- Ability to remain calm and efficient under pressure
- Flexible approach to working evenings, weekends, and major event days
- Passion for delivering high-quality customer experiences in a busy events environment
Please note: this is a casual role, and hours will vary depending on event schedules.
What’s in it for you?
- Competitive Rate of Pay — Earn a strong hourly rate for your work.
- Flexible Working — Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Fortnightly Pay — Get paid every next week for the shifts you’ve worked.
- Sociable Workforce — Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do—it’s a great environment to meet people, make friends, and be part of exciting live events.
- Opportunities to Grow — Gain valuable experience in the live events industry and access to opportunities across Legends Global.
Recruitment Process Outlined
- 1st Stage - Invited to a face-to-face interview at Olympia.
Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
Cafe Supervisor in London employer: Legends Global (Europe)
Legends Global (Europe) is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that prioritises inclusivity and diversity. Employees benefit from comprehensive perks and opportunities for professional growth, all while being part of a team dedicated to delivering outstanding event experiences and fostering strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Legends Global (Europe). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Legends Global (Europe)
Don't be shy about reaching out to Legends Global (Europe) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cafe Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Legends Global (Europe) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Legends Global (Europe)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
