At a Glance
- Tasks: Lead a team to deliver exceptional customer service at exciting live events.
- Company: Join Legends Global, a top venue for world-class exhibitions and entertainment.
- Benefits: Competitive pay, flexible shifts, and fortnightly payments for your hard work.
- Other info: Dynamic environment with opportunities for growth in the live events industry.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Experience in retail or hospitality, barista trained, and strong leadership skills.
The predicted salary is between 12 - 15 £ per hour.
We are looking for enthusiastic, reliable, and customer-focused individuals to join our casual event retail team as Cafe Supervisors. If you thrive in fast-paced environments, enjoy leading teams to deliver excellent customer service, and want flexible work around exciting live events, we’d love to hear from you.
The Venue
Olympia Events is one of London’s leading live event venues, hosting world-class exhibitions, entertainment, conferences, and cultural experiences throughout the year. We are passionate about delivering exceptional guest experiences and creating a welcoming, energetic environment for both visitors and staff.
The Role
Our Cafe Supervisors support the day-to-day running of retail operations during exhibitions, conferences, concerts, and live events. The role involves supervising retail staff, maintaining high customer service standards, supporting sales targets, and ensuring smooth operational delivery in a fast-paced events environment. All of our locations have coffee machines, so you’ll need to be barista trained. Cafe Supervisors act as a key link between frontline staff and management, helping ensure visitors receive an excellent experience while operations run efficiently and safely.
The Responsibilities
- Support the Retail and Events Management team during live events and busy trading periods
- Supervise and motivate retail staff onsite
- Lead team briefings before shifts and ensure staff are fully prepared for event operations
- Support the training and development of new and junior team members
- Assist with the setup, operation, and close-down of retail kiosks and event spaces
- Ensure excellent customer service standards are consistently delivered
- Monitor stock levels, cleanliness, and compliance with health & safety procedures
- Support smooth operations during high-footfall events and peak service periods
- Operate and oversee cashless EPOS systems and ensure accurate transactions
What We’re Looking For
- Experience in retail, hospitality, or event supervision
- Barista trained
- Experience working in fast-paced live event, stadium, exhibition, or venue environments is desirable
- Strong leadership and team management skills
- Confident communicating with both staff and customers
- Excellent organisational skills and attention to detail
- Ability to remain calm and efficient under pressure
- Flexible approach to working evenings, weekends, and major event days
- Passion for delivering high-quality customer experiences in a busy events environment
Please note: this is a casual role, and hours will vary depending on event schedules.
What’s in it for you?
- Competitive Rate of Pay — Earn a strong hourly rate for your work.
- Flexible Working — Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Fortnightly Pay — Get paid every next week for the shifts you’ve worked.
- Sociable Workforce — Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do—it’s a great environment to meet people, make friends, and be part of exciting live events.
- Opportunities to Grow — Gain valuable experience in the live events industry and access to opportunities across Legends Global.
Recruitment Process Outlined
- 1st Stage - Invited to a face-to-face interview at Olympia.
Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
Cafe Supervisor in London employer: Legends Global (Europe)
Legends Global (Europe) is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that prioritises inclusivity and diversity. Employees benefit from comprehensive perks and opportunities for professional growth, all while being part of a team dedicated to delivering outstanding event experiences and fostering strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Supervisor in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Legends Global (Europe) and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Cafe Supervisor in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Legends Global (Europe) that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Legends Global (Europe).
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Legends Global (Europe) get a sense of who you are beyond your experience!
How to prepare for a job interview at Legends Global (Europe)
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Legends Global (Europe) and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
