Business Support Manager in London

We are Legends Global! Legends Global delivers world‑class solutions in sport, entertainment, and live events, combining international expertise with a 360‑degree, data‑driven approach across Partnerships, Hospitality, Merchandise, and Attractions. We partner with leading clients to create memorable experiences worldwide. Committed to inclusion, diversity, and innovation, we foster a collaborative culture guided by our values — Align, Scale, Connect, Team, Win — where every team member can thrive and make an impact. Sound like a winning formula for you? Join us!

The Role

As Business Support Manager, you will be at the heart of Chelsea Football Club’s Food & Beverage operation, providing the structure, coordination, and commercial support that enables exceptional guest experiences. Acting as a key partner to operational leaders, you will drive efficiency, streamline business processes, and ensure the seamless delivery of hospitality and events across one of the most iconic sporting venues in the world. This is an opportunity for a highly organised and proactive professional to make a tangible impact, influencing business performance, supporting strategic priorities, and helping teams operate at their very best in a dynamic, high‑profile environment. Through strong organisation, collaboration, and commercial awareness, you will play a vital role in shaping the success of Chelsea FC’s world‑class hospitality offering.

What We Offer

• Enjoy discounted tickets to your favourite events and unleash your inner superfan.
• Work hard, rest well: you’ll get 25 days of annual leave plus bank holidays.
• We care about life outside work—our Life Assurance policy helps protect your loved ones while you focus on success.
• Plan for the future with our 5% pension contribution, so your golden years are all about the bucket list.
• HealthShield helps cover unexpected medical costs such as dental, physio, and counselling expenses—for you and your children.
• We’ve partnered with AXA Health to offer an Employee Assistance Programme supporting mental wellbeing.
• See clearly and think big with our eye care vouchers and glasses contribution.
• Go green and get fit with our Cycle to Work scheme.
• And because great people know great people—refer a friend and get rewarded.

You Will Be Responsible For

• Lead Business Support Operations – Oversee day‑to‑day business support and office operations, ensuring efficient processes, effective workflow management, and high administrative standards across the Food & Beverage function.
• Coordinate Operational Delivery – Support the planning and execution of matchdays, stadium events, and hospitality operations, ensuring operational readiness and seamless cross‑functional collaboration.
• Drive Stakeholder Collaboration – Act as a central point of coordination between Food & Beverage, Hospitality, Finance, and wider Club teams, ensuring clear communication and alignment on key priorities.
• Support Commercial Performance – Produce reporting, analysis, and business documentation to support informed decision‑making, business planning, contract performance, and operational excellence.
• Champion Continuous Improvement – Identify opportunities to enhance processes, systems, and ways of working, driving efficiencies and supporting the successful delivery of multiple priorities in a fast‑paced environment.

We’re Looking For Someone With

• Business Support & Operations Experience – Proven experience in a Business Support, Operations, Office Management, or similar role, with a track record of driving efficiency and supporting operational delivery.
• Exceptional Organisation & Planning Skills – Highly organised with the ability to manage multiple priorities, coordinate complex activities, and deliver results in a fast‑paced environment.
• Commercial & Analytical Mindset – Commercially aware, with experience supporting business performance through reporting, analysis, and effective decision‑making support.
• Stakeholder Management & Communication – Confident building relationships and collaborating with a wide range of stakeholders, with excellent communication, planning, and problem‑solving skills.
• Proactive & Solutions‑Focused Approach – A self‑starter who thrives in dynamic environments, embraces continuous improvement, and remains effective when navigating ambiguity. Experience within hospitality, events, or stadium operations would be advantageous.

Inclusive Workplace

At Legends Global, we’re shaping a greener, faster, and more innovative future for the entertainment industry — and there’s never been a better time to join us. We’re an inclusive organisation built on trust, collaboration, and respect, where every voice matters. We value diversity, equal opportunity, and flexible working, and we’re committed to a fair and accessible recruitment process for all. If you require any adjustments, please let us know. Apply today to make an impact from day one — applications are reviewed on a rolling basis and may close early.