At a Glance
- Tasks: Create unforgettable premium experiences for guests at world-class events.
- Company: Join Legends Global, a leader in sport and entertainment excellence.
- Benefits: Enjoy 25 days annual leave, health support, and a 5% pension contribution.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team that shapes memorable live experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 27000 - 33000 £ per year.
About Legends Global
Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.
The Venue
Bold, innovative and fan-focused, first direct bank arena has been redefining the live experience since opening in 2013. Hosting world-class music, sport and major events, this 13,781-capacity “super theatre” brings audiences closer to the action, delivering exceptional sound and atmosphere from every seat. Once crowned Best New Venue in the World, it is the heartbeat of live entertainment in Leeds.
About The Role
Reporting to the Head of Premium Sales, you'll play a vital role in coordinating, planning and delivering premium hospitality experiences across the venue. You'll work closely with teams across the business to ensure every detail is taken care of, creating seamless experiences for our premium guests while maintaining the highest standards of service.
What We Can Offer
- Access to discounted tickets
- 25 days annual leave
- Life Assurance policy
- 5% Pension
- Healthshield support for unexpected costs
- Employee Assistance Programme (EAP) for mental health support
- Eye care vouchers
- Cycle to Work scheme
- Employee Referral Scheme
Key Responsibilities
- Deliver exceptional premium guest experiences by managing hospitality arrangements across all premium spaces and ensuring a seamless customer journey before, during and after every event.
- Coordinate event delivery across departments, working closely with Catering, Marketing, Ticketing and Operations teams to ensure all premium products and services are executed to the highest standard.
- Manage premium event administration and fulfilment, including ticket allocation and distribution, event communications, function sheets, guest accreditation, lanyards and event tokens.
- Support operational excellence on event days, assisting with guest arrivals, resolving customer queries and ensuring all client requirements are met professionally and efficiently.
- Drive the growth and development of the premium offering by supporting new products, networking events, marketing initiatives, social media promotion and the implementation of new technologies and systems.
We Are Looking For Someone With
- Excellent communication and relationship-building skills, with the confidence to provide outstanding service and develop strong relationships with clients, guests and colleagues.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
- A proactive and customer-focused approach, demonstrating initiative, problem-solving abilities and a passion for exceeding customer expectations.
- Experience in a customer-facing role, together with proficiency in Microsoft Office applications, particularly Excel and Outlook, and a flexible approach to working event schedules, including evenings and weekends.
- Additional experience in hospitality, events, premium service environments, ticketing systems, social media or team leadership would be advantageous but is not essential.
Recruitment Process Outlined
- 1st Stage- Intro with TA Team
- 2nd Stage- Interview with Head of Premium Sales
Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
Premium Sales Executive in Leeds employer: Legends Global (Europe)
Legends Global (Europe) is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that prioritises inclusivity and diversity. Employees benefit from comprehensive perks and opportunities for professional growth, all while being part of a team dedicated to delivering outstanding event experiences and fostering strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Sales Executive in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Legends Global (Europe). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Legends Global (Europe)
Don't be shy about reaching out to Legends Global (Europe) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Premium Sales Executive in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Legends Global (Europe) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Legends Global (Europe)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
