At a Glance
- Tasks: Deliver exceptional guest experiences and enhance the journey for premium guests.
- Company: Join Legends Global, a leader in sport and entertainment excellence.
- Benefits: Competitive pay, flexible shifts, and social opportunities with a vibrant team.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be the face of unforgettable events and make a real impact on guest experiences.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Legends Global
Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360‑degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward‑thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.
The Venue
The first direct bank arena, Leeds is the largest indoor entertainment venue in Yorkshire. The venue hosts approximately 100 events per year covering everything from exhibitions to national touring shows including stand‑up comedy, live music and a wide variety of entertainment events.
The Role
The Premium Host is responsible for delivering exceptional guest experiences at the first direct bank arena through warm, professional interactions. As a confident and engaging premium host, you will enhance the guest journey by being the first point of contact for premium guests on arrival, upselling and upgrading packages, all while maintaining high standards of service during events.
Responsibilities
- Handling general enquiries including wayfinding, ticketing, and accessibility needs within all premium areas.
- Proactively engaging with guests to enhance their experience with upselling lounge and suite upgrades.
- Directing guests to their seats/suites, ensuring a friendly and approachable demeanour.
- Collaborating with the sales teams and other departments to ensure safety and high service standards.
- Answering any guest queries, escalating when necessary.
Qualifications
- Proven experience in a customer‑facing role.
- Excellent verbal communication skills.
- A positive, approachable attitude with a passion for outstanding customer service.
- The ability to remain composed under pressure and make quick decisions.
- A continuous drive to enhance guest experiences.
- The skill to engage diverse audiences and adapt your communication style as needed.
- A successful track record in managing interactions with both high‑profile clients and public attendees.
- A degree of flexibility, as evening and weekend work will be required.
Benefits
- Competitive Rate of Pay.
- Flexible working arrangements – you can choose your shift pattern to work around your other commitments, improving your work‑life balance.
- Paid every 2 weeks for the shifts you have worked.
- Social and community opportunities with our large workforce across the city.
Recruitment Process
- 1st Stage – A member of Legends Global will contact you to discuss the vacancy.
- 2nd Stage – You will be invited for an interview with a member of the venue's team.
EEO Statement & Inclusive Workplace
Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic and enhanced DBS check. All checks will be carried out in line with data protection law, and we will only request information that is necessary for the role. We are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.
Casual Premium Host in Leeds employer: Legends Global (Europe)
Legends Global is an exceptional employer that prioritises inclusivity and innovation, offering a dynamic work environment at the first direct bank arena in Leeds. With flexible working arrangements and a commitment to employee growth, you will have the opportunity to thrive while delivering outstanding guest experiences at one of Yorkshire's premier entertainment venues. Join us to be part of a collaborative team that values diversity and empowers you to make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Premium Host in Leeds
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Legends Global (Europe) and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Premium Host in Leeds
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Legends Global (Europe) that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Legends Global (Europe).
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Legends Global (Europe) get a sense of who you are beyond your experience!
How to prepare for a job interview at Legends Global (Europe)
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Legends Global (Europe) and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
