F&B Training and Development Manager

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.

The Role

This exciting new position presents a unique opportunity to drive transformational change by developing and delivering the training programme for the Legends Global London Food and Beverage division. In this role you will design, implement and oversee training programmes that enhance service quality, operational efficiency and employee performance across all London F&B outlets. This role ensures consistent service standards, ongoing professional development for F&B team members and will work with the Health and Safety Manager to ensure compliance with safety and hygiene regulations.

You will be an experienced, creative and commercially aware individual with a strong track record in developing and executing F&B learning and development strategies aligned with business goals. You will have a deep understanding of food and beverage trends as well as an ability to provide inspirational tutorship in a fast-paced, constantly evolving environment. This position requires a leader with a passion for hospitality and a commitment to excellence.

What We Can Offer

• Access to discounted tickets for events.
• 25 days annual leave.
• Life Assurance policy.
• Pension contribution.
• Support for unexpected health costs through Healthshield.
• Employee Assistance Programme (EAP) for mental health support.
• Eye care vouchers and contribution towards glasses.
• Cycle to Work scheme.
• Employee Referral Scheme rewards.

Key Responsibilities

• Conduct learning needs analyses to identify skill gaps across service, culinary, beverage, and leadership teams.
• Design blended learning solutions including classroom training, on-the-job coaching, e-learning, and microlearning.
• Create and maintain training materials, SOPs, learning pathways, and competency frameworks.
• Facilitate engaging learning sessions for casual workers, front-line employees, supervisors, and managers.
• Coach leaders to effectively train and develop their teams.
• Support onboarding and continuous learning programs for new and existing employees and casual workers.
• Create programmes to drive fast and friendly service in our retail environments.
• Coach teams to create high-end VIP dining experiences.
• Partner with F&B leadership to ensure consistent implementation of brand standards and service models.
• Use appropriate learning models to ensure the customer experience is at the heart of all we do.
• Monitor learning effectiveness through assessments, observations, audits, and performance metrics.
• Drive continuous improvement initiatives based on learning outcomes and operational feedback.
• Collaborate with the Health and Safety Manager to ensure all F&B teams meet food safety, hygiene, health, and alcohol service requirements.
• Maintain accurate learning records and compliance documentation.
• Promote a culture of learning, feedback, and continuous improvement.
• Track, analyse, and report on learning metrics, ROI, and business impact.
• Manage external training providers and learning-related budgets.

We Are Looking For Someone With

• Strong experience in Food & Beverage operations, training, or learning & development.
• Demonstrated experience designing and delivering learning programs in a hospitality environment.
• Strong knowledge of F&B operations, service excellence, and guest experience.
• Excellent facilitation, coaching, and stakeholder management skills.
• Strong analytical, planning, and organizational abilities.
• Proficiency with LMS platforms, time and attendance platforms and digital learning tools.
• Excellent written and verbal communication skills, with the ability to build relationships at all levels.
• Ability to work under pressure and navigate fast-paced environments.
• Ability to analyse situations quickly and respond to those seeking advice/guidance.
• Ability to present information to a wide range of audiences.

Recruitment Process Outlined

• 1st Stage - Talent Team
• 2nd Stage – In Person Interview

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.