At a Glance
- Tasks: Provide excellent customer service and manage concessions during exciting events.
- Company: Join the leading international venue known for hosting major events and concerts.
- Benefits: Competitive pay, flexible shifts, weekly pay, and a friendly team environment.
- Other info: Opportunities for growth and a commitment to inclusivity and diversity.
- Why this job: Be part of thrilling live events and gain valuable experience in the entertainment industry.
- Qualifications: Strong customer service skills and ability to lead teams effectively.
The predicted salary is between 11.7 - 14.3 £ per hour.
The Venue Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year. We are renowned for hosting a myriad of exhibitions, sporting events, including the Commonwealth Games and a wide range of entertainment.
Home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet, including the Killers, Rammstein, Rolling Stones, Bruce Springsteen, Coldplay, Harry Styles and the Arctic Monkeys.
An opportunity has arisen for event day concessions staff to join us on a casual basis. The main purpose of the role is to provide guests with an excellent customer experience serving a variety of food and drinks in our in-house concessions outlets. This is a casual, event-based position, offering flexible shifts around Coventry Building Society & Coventry City FC's event calendar.
The Responsibilities
- Deliver excellent customer service across all concessions areas, resolving customer issues and complaints efficiently while using till systems effectively.
- Lead and manage large teams across multiple locations during peak trading periods, ensuring smooth operations and maintaining high service standards.
- Train, brief, motivate, and support Team Leaders and concessions staff throughout each shift, acting as the first point of contact for staff-related issues.
- Take accountability for stock management, ensuring stock is available, accurately counted, and recorded throughout service.
- Maintain responsibility for unit presentation, cleanliness, cash handling, and profit control measures across all concessions areas within your remit.
What We're Looking For
- Deliver excellent customer service across all concessions areas, resolving customer issues and complaints efficiently while using till systems effectively.
- Lead and manage large teams across multiple locations during peak trading periods, ensuring smooth operations and maintaining high service standards.
- Train, brief, motivate, and support Team Leaders and concessions staff throughout each shift, acting as the first point of contact for staff-related issues.
- Take accountability for stock management, ensuring stock is available, accurately counted, and recorded throughout service.
- Maintain responsibility for unit presentation, cleanliness, cash handling, and profit control measures across all concessions areas within your remit.
What's in it for you?
- Competitive Rate of Pay – Earn a strong hourly rate for your work.
- Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Weekly Pay – Get paid every week for the shifts you've worked.
- Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it's a great environment to meet people, make friends, and be part of exciting live events.
- Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.
Recruitment Process Outlined
- 1st Stage - Interview at the venue with F&B team. Any offer will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address and right to work. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
Concessions Manager in Coventry employer: Legends Global (Europe)
Legends Global (Europe) is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that prioritises inclusivity and diversity. Employees benefit from comprehensive perks and opportunities for professional growth, all while being part of a team dedicated to delivering outstanding event experiences and fostering strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Concessions Manager in Coventry
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Legends Global (Europe) and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Concessions Manager in Coventry
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Legends Global (Europe) that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Legends Global (Europe).
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Legends Global (Europe) get a sense of who you are beyond your experience!
How to prepare for a job interview at Legends Global (Europe)
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Legends Global (Europe) and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
