Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the sales team and manage client inquiries in a dynamic event environment.
- Company: Join Olympia Events, a leading venue transforming into a cultural hub.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be part of an exciting redevelopment and make a real impact on client experiences.
- Qualifications: Strong communication skills and experience with CRM systems preferred.
- Other info: Join a diverse team committed to sustainability and positive change.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Client Services Coordinator role at Legends Global (Europe). Olympia Events is more than an exhibition venue, conference centre and live-event space – it’s an inspiration. Olympia Events is recognised for exceptional levels of customer service and support, and our awards reflect client satisfaction. The venue is undergoing change to transform the wider estate into a cultural hub, with plans including a new theatre, music venue, hotels, eateries, office space and public realm.
To provide a comprehensive sales support service to the Olympia Events Commercial team, including Sales, Communications and Marketing. You will work collaboratively to ensure service and efficiency targets are achieved and maintained, and support the commercial team’s revenue targets.
We are looking for an enthusiastic, proactive individual to join our team at this pivotal point in our redevelopment. The role requires strong interpersonal skills to liaise with a diverse range of stakeholders, with the ability to influence and motivate others. You will also need to prioritise workload, manage multiple tasks and handle operational issues, opportunities and challenges.
Key Responsibilities- Support the Client Services Manager in delivering on key actions and tasks to support contracts, invoicing, memberships, ticketing and other duties.
- Support the Exhibition, Conference and Live Events sales teams in the pre-sales cycle, through lead qualification, proposal, sign-off, contract & addendum workflow processing.
- Assist the sales and finance team to create and maintain accurate customer records in Momentus (CRM / Diary Management database).
- Act as a first point of contact for client administrative enquiries by email or phone relating to invoicing, legal/finance queries and contracts.
- Collate weekly and monthly reports against budgets for management team and print event calendars from the CRM system for distribution.
- Maximise revenue from existing customer base by checking requirements for additional rooms.
- Liaise with internal departments to resolve customer queries – credit control, customer service and legal.
- Ensure all sales support tasks are completed accurately and to deadlines.
- Contribute to ad-hoc projects, reporting & data analysis as required.
- Maintain database of shows in competitor venues, allocating opportunities for Sales to target for new business.
- Support initiatives of the Communications & Marketing Team and provide administrative support as required.
- Coordinate client meetings, presentations and show rounds, acting as point of contact for catering, room booking, reception sign-in, PPE, etc.
- Identify opportunities for improving efficiency and take appropriate action.
- Undertake any other projects or duties as assigned from time to time.
- CRM / Event Diary systems knowledge and experience – preferably Momentus.
- Experience providing administrative support on multiple projects.
- Excellent time management skills in a pressurised environment with tight deadlines.
- Experience handling highly sensitive information confidentially.
- Excellent communication and interpersonal skills.
- Highly organised with excellent attention to detail.
- Ability to analyse situations quickly and advise others.
- Ability to present information to diverse audiences.
- Self-starter with a positive, enthusiastic attitude.
- Highly proficient in MS Office software.
- Continuously improve knowledge of Olympia Events’ sustainability programme – the ‘Grand Plan’. Complete all training and promote sustainability practices to meet Grand Plan objectives.
- Follow and promote sustainable workplace policies and procedures and seek ways to make the department more sustainable by initiating change.
Olympia Events is committed to safeguarding children, young people and adults at risk who attend our premises. A DBS Check may be required for successful applicants. Olympia Events is committed to Equality, Diversity and Inclusion and expects all staff to promote EDI by treating others fairly and avoiding discrimination, victimisation or harassment, to foster positive working relationships with employees and stakeholders.
This Job Description is not exhaustive; duties may vary according to business needs.
Client Services Coordinator employer: Legends Global (Europe)
Contact Detail:
Legends Global (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your experience, being articulate and confident can make a huge difference. Consider doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Coordinator role. Highlight your relevant experience in sales support and customer service, and show us how you can contribute to our exciting transformation at Olympia Events.
Show Off Your Skills: We want to see your excellent communication and organisational skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed multiple tasks or resolved client queries.
Be Enthusiastic: Let your passion for the role and the events industry come through in your application. We’re looking for someone proactive and enthusiastic, so don’t hold back on showing us your excitement about joining our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Good luck!
How to prepare for a job interview at Legends Global (Europe)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Services Coordinator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, especially around CRM systems like Momentus and how they relate to sales support. This will show your potential employer that you're genuinely interested and prepared.
✨Show Off Your Interpersonal Skills
Since this role requires strong interpersonal skills, think of examples from your past experiences where you've successfully liaised with diverse stakeholders. Be ready to discuss how you influenced or motivated others in a team setting, as this will highlight your ability to fit into their collaborative environment.
✨Time Management is Key
With multiple tasks and tight deadlines, demonstrating your time management skills is crucial. Prepare to share specific strategies you use to prioritise your workload and manage stress in a pressurised environment. This will reassure them that you can handle the demands of the role effectively.
✨Be Ready for Questions on Sustainability
Given Olympia Events' commitment to sustainability, brush up on their 'Grand Plan' and be prepared to discuss how you can contribute to their sustainability initiatives. Showing that you align with their values will set you apart from other candidates.
