At a Glance
- Tasks: Support ticket sales and create memorable experiences for every visitor.
- Company: Legends Global, a leader in sport and entertainment with a vibrant culture.
- Benefits: Discounted tickets, 25 days leave, health support, and a pension scheme.
- Other info: Exciting opportunities for growth in a cultural hub by the sea.
- Why this job: Join a dynamic team and be part of unforgettable live events.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
About Legends Global
Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360° data‑driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences worldwide.
The Venue
Whitley Bay Playhouse offers a 638‑seat auditorium, stylish bars and welcoming social spaces overlooking the sea. Following a £8.5 million transformation, it is a cultural cornerstone of the Northeast coast.
About the Role
You will support the Box Office Manager in driving ticket sales, engaging audiences, and ensuring every visitor’s journey—from enquiry to curtain call—is efficient, professional and memorable, with flexibility to support wider venue operations where required.
Key Responsibilities
- Deliver an exceptional box office experience by selling tickets in person and via phone, providing knowledgeable guidance, and responding to all customer enquiries and complaints across multiple channels.
- Support the Box Office Manager in the smooth day‑to‑day running of the function, ensuring service levels are met and operations remain efficient at all times.
- Manage event‑day responsibilities, including liaising with customers, promoters, and internal teams to ensure seamless delivery of concerts and performances.
- Handle financial processes accurately, including reconciling daily transactions, reporting discrepancies, and authorising refunds in line with company guidelines.
- Maintain ticketing operations through the AXS system, including event set‑up, sales management, batch ticket printing, and providing sales insight to promoters as required.
What We Can Offer
- Discounted ticket access and 25 days annual leave.
- Life Assurance, 5 % pension contribution and Healthshield support for health costs.
- Employee Assistance Programme (EAP) for mental health, eye care vouchers, and Cycle to Work scheme.
- Employee Referral Scheme rewards.
We Are Looking For Someone With
- Proven experience working in a supervisory or customer‑facing role, confidently engaging with colleagues at all levels and building strong, collaborative relationships.
- Excellent communication skills across written, telephone, and face‑to‑face interactions, with a professional and well‑presented approach.
- A strong track record in customer service and sales, attention to detail and a commitment to delivering quality outcomes.
- Solid administrative capability, including proficiency in Microsoft Word and Excel, and ability to manage tasks accurately and efficiently.
- A proactive, self‑motivated mindset, working independently, with experience in ticketing systems such as AXS, Ticketmaster or Eventim an advantage.
Recruitment Process
- Intro call with Talent Team.
- Interview with Venue Team.
Any offer of employment will be subject to satisfactory pre‑employment checks, including verification of identity, proof of address, right to work, employment history, qualifications and, where relevant to the role, a basic or enhanced DBS check. All checks are carried out in line with data protection law and request only necessary information.
Box Office Assistant employer: Legends Global (Europe)
Legends Global is an exceptional employer, offering a vibrant work culture at the newly transformed Whitley Bay Playhouse, where creativity and collaboration thrive. Employees enjoy generous benefits such as discounted ticket access, 25 days of annual leave, and comprehensive health support, alongside opportunities for personal and professional growth in the dynamic world of live events. Join us to be part of a team that values excellence and delivers unforgettable experiences to audiences.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with Whitley Bay Playhouse and its events. This way, when you chat with potential employers, you can show off your enthusiasm and knowledge about their operations.
✨Tip Number 2
Network like a pro! Attend events at the venue or similar places, and don’t be shy about striking up conversations with staff and attendees. You never know who might have a lead on a job or offer some insider tips.
✨Tip Number 3
Practice your customer service skills! Since the role is all about engaging with audiences, try role-playing different scenarios with friends or family. This will help you feel more confident when it comes to handling enquiries and complaints.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your passion for the role right from the start.
We think you need these skills to ace Box Office Assistant
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working in the box office and engaging with customers. A little personality goes a long way!
Tailor Your CV:Make sure your CV is tailored to the Box Office Assistant role. Highlight any relevant experience in customer service or ticketing systems like AXS. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Legends Global (Europe)
✨Know Your Stuff
Familiarise yourself with Legends Global and the Whitley Bay Playhouse. Understand their mission, values, and recent events. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a Box Office Assistant role!
✨Practice Communication
Since excellent communication is key, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on both verbal and non-verbal communication skills.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing a busy event day or resolving a customer complaint. Think through potential scenarios and how you would respond effectively.
