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- Tasks: Lead a team to enhance customer experience and streamline service processes.
- Company: Fast-growing fashion brand in the East Midlands with a vibrant culture.
- Benefits: Hybrid work, full-time position, and career development opportunities.
- Why this job: Make a real impact on customer satisfaction in a dynamic environment.
- Qualifications: Experience in managing customer service for DTC brands is essential.
- Other info: Join a high-growth setting and thrive in a collaborative atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing fashion brand in East Midlands is seeking an E-Commerce Customer Service Manager to oversee a large team and develop customer experience systems. You will lead initiatives to improve customer satisfaction and streamline service processes. The ideal candidate has experience managing customer service for DTC brands and can thrive in a high-growth setting. This full-time position offers hybrid work and opportunities for career development in a vibrant culture.
E‐Commerce CX Leader — Scale World‐Class Support (Hybrid) employer: LEGEND LONDON
Contact Detail:
LEGEND LONDON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E‐Commerce CX Leader — Scale World‐Class Support (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the fashion and e-commerce industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company’s customer service approach. Think about how your experience aligns with their values and be ready to share specific examples of how you've improved customer satisfaction in the past.
✨Tip Number 3
Showcase your leadership skills! Be prepared to discuss how you've successfully managed teams and implemented systems that enhance customer experience. Highlight any metrics or results that demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace E‐Commerce CX Leader — Scale World‐Class Support (Hybrid)
Some tips for your application 🫡
Show Your Passion for E-Commerce: When writing your application, let us see your enthusiasm for the e-commerce world! Share any relevant experiences or projects that highlight your love for customer service and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. We want to see how your skills align with our needs, so mention specific examples of how you've improved customer satisfaction or streamlined processes in past positions.
Highlight Leadership Experience: Since this role involves overseeing a large team, don’t forget to showcase your leadership experience. Talk about how you've motivated teams, managed conflicts, or implemented training programmes that led to better customer service outcomes.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining our vibrant culture!
How to prepare for a job interview at LEGEND LONDON
✨Know the Brand Inside Out
Before your interview, dive deep into the fashion brand's history, values, and products. Understanding their unique selling points and customer demographics will help you tailor your answers and show genuine interest.
✨Showcase Your Leadership Skills
As an E-Commerce CX Leader, you'll be managing a large team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate, develop, and streamline processes for better customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of specific instances where you've improved customer experience or resolved conflicts, and be ready to discuss the outcomes.
✨Highlight Your DTC Experience
Since the role focuses on direct-to-consumer brands, emphasise your previous experience in this area. Discuss strategies you've implemented that have positively impacted customer service and satisfaction in a high-growth environment.
