Legatics is seeking an experienced Senior Customer Success Manager to own adoption across a portfolio of strategic law firm accounts in the UK and US. You will lead onboarding, training and enablement, build internal champions and ensure lasting value from Legatics’ platform.
This is a hybrid role with travel and London-based work in the UK. You will collaborate with Account Managers, drive usage insights, manage renewal readiness, and mentor junior team members as the function evolves.
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Senior CS Lead – Adoption & Onboarding employer: Legatics
Legatics is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. As an Information Security Manager, you will enjoy a high degree of autonomy while contributing to a leading LegalTech scale-up, with access to comprehensive benefits including private medical insurance, a personal learning budget, and enhanced parental leave policies. The company fosters a warm, inclusive culture that prioritises employee growth and development, making it an ideal place for those seeking meaningful and rewarding employment.
