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- Tasks: Build strong relationships with clients and ensure they receive top-notch legal support.
- Company: Join LegalVision, a forward-thinking law firm recognised as a 5 Star Employer of Choice.
- Benefits: Enjoy 25 days holiday, private health insurance, and a vibrant office culture.
- Other info: Fast-paced startup vibe with excellent growth opportunities and supportive teammates.
- Why this job: Make a real impact by helping clients navigate their legal needs in a dynamic environment.
- Qualifications: Customer service experience and a passion for client success are essential.
The predicted salary is between 30000 - 40000 £ per year.
LegalVision is a commercial law firm built for high-performing teams who want to work differently. Through our fixed-fee legal membership, we provide unlimited legal support to SMEs and in-house teams. Our team uses custom-built technology to deliver fast, high-quality legal support with predictable pricing for clients and rewarding careers for those who work here.
We're seeking a talented Client Success Manager to join our Growth team based in Manchester on a full-time basis. As a Client Success Manager at LegalVision, you will play a critical role in ensuring our members receive the legal support they need while driving retention and long-term engagement.
A key focus of this position will be proactively managing membership hold and cancellation requests, identifying the reasons behind churn, and working on strategies to retain members long term. Our best Client Success Managers are strategic, business-savvy, and highly knowledgeable about our legal offerings. They are personable, proactive, organised, diligent, and always ready to assist members, address their concerns, and ensure they continue to see the benefits of their LegalVision membership.
You’ll have challenging but attainable KPIs, talented colleagues, supportive leaders, and excellent tools to help you succeed in the role. You will receive both formal and on-the-job training to give you a strong understanding of the legal and commercial needs of UK businesses.
Key Responsibilities- Build strong relationships with new members and guide them through the onboarding process.
- Proactively manage membership hold and cancellation requests, working closely with members to understand their concerns and offer solutions that align with their needs.
- Suggest initiatives to reduce churn and enhance member retention.
- Identify opportunities for members to upgrade or extend their membership and provide tailored recommendations.
- Act as the primary point of contact for member inquiries, including platform navigation and legal service-related questions.
- Analyse member usage patterns to detect potential churn risks and proactively encourage ongoing membership value.
- Action client feedback to continuously refine and improve our membership offering.
- Collaborate with other LegalVision teams to enhance the overall member experience based on insights and feedback.
- Experienced in customer service/account management: You have at least six months of experience working in a customer service or account management role, and are excited to pursue a career in this area.
- Passionate about helping clients: You have excellent client service focus, as well as the ability to troubleshoot and have difficult conversations when required.
- Personable, empathetic and understanding: A friendly and professional demeanour will get you far as this role will be client-facing and relies upon identifying and solving client problems.
- Driven, autonomous and efficient: You work well independently and take ownership of your own activities and responsibilities.
- Business and tech savvy: You will be using our innovative in-house technology to assist clients.
- Fast-paced startup environment with accelerated growth opportunities for high performers.
- Talented and energetic teammates across the UK, Australia and New Zealand.
- 25 days holiday (excluding bank holidays) plus contractual sick pay, paid volunteering, birthday and parental leave.
- Private Health Insurance (post probation).
- Annual budget to spend on external learning and development.
- Regular team socials, drinks and meals.
- Vibrant office environment in Ancoats + WFH options over time.
Client Success Manager employer: LegalVision
Contact Detail:
LegalVision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LegalVision on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding LegalVision's services inside out. Familiarise yourself with their legal offerings and think about how you can enhance member retention. Show them you're not just another candidate; you're someone who genuinely gets what they do!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves addressing client concerns, think of scenarios where you've successfully resolved issues in the past. Be ready to share these stories during your interview to demonstrate your client service focus.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at LegalVision. Let's get you that Client Success Manager position!
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your customer service experience and any relevant skills that align with what we’re looking for at LegalVision.
Show Your Passion: Let us know why you’re excited about helping clients and how you can contribute to their success. Share specific examples of how you've gone above and beyond in previous roles to create exceptional client experiences.
Be Personable: Since this role is client-facing, it’s important to convey your friendly and professional demeanour in your application. Use a conversational tone and let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at LegalVision
✨Know Your Legal Stuff
Make sure you brush up on the legal services offered by LegalVision. Understand their fixed-fee model and how it benefits SMEs. Being able to discuss specific legal scenarios or challenges that clients might face will show your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Client Success Manager, you'll be dealing with clients regularly. Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to empathise, troubleshoot, and resolve issues effectively, as this will resonate well with the interviewers.
✨Demonstrate Proactivity
Think of ways you can proactively manage client concerns and enhance retention. Come prepared with ideas or strategies that could help reduce churn based on your understanding of client needs. This will demonstrate your strategic thinking and commitment to client success.
✨Be Tech-Savvy
Familiarise yourself with the technology that LegalVision uses. If possible, try to get a sense of how their platform works and how it benefits clients. Showing that you're comfortable with tech and can quickly adapt will give you an edge in the interview.