Legal Product Specialist, EMEA

Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly.

Some reasons to join Harvey are:

• Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world.
• Strategic investors: Raised over $500 million from strategic investors.
• World-class team: Harvey is hiring the best talent from leading tech companies.
• Partnerships: Our engineers and researchers work directly with OpenAI.
• Performance: 4x ARR in 2024.
• Competitive compensation.

Role Overview

As a Legal Product Specialist within the Customer Success organization at Harvey, you will own value realization for Harvey’s end users – attorneys and partners at the world’s leading law firms. Your experience as a working attorney will help you to identify customer-centric use cases for how Harvey can transform the practice of law. You will also play a key role in understanding customer needs which will help shape the future of Harvey’s product solutions. As the Harvey product evolves, you will play a central role in keeping Harvey users up to speed on how to use Harvey optimally.

What You'll Do:

• Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
• Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
• Relationships: Build strategic relationships with key partners and influential attorneys within Harvey customer organizations, driving advocacy and adoption.
• Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
• Expansion and Renewal: Collaborate with CSMs and Account Executives to maintain high adoption rates of Harvey and to drive expansion readiness.
• Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform.

What You Have:

• 3+ years as a practicing attorney.
• Adapting seamlessly in the face of high-speed change and growth.
• Managing customer-facing projects and timelines.
• Running in-person meetings with executives.
• Mapping an organization and influencing stakeholders.
• Driving key customer metrics and outcomes.
• Demonstrating a strong point of view and proactive self-management.
• Working cross-functionally with Product and Sales teams.
• Creative approach to building generative AI strategies for lawyers.

What We Offer:

• A chance to be at the forefront of AI technology at the application layer.
• Innovation, directly impacting how our clients' businesses operate and thrive.
• An opportunity to contribute to the growth and direction of our Customer Success program.
• A collaborative work environment that promotes growth, learning, and development.

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!