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For Companies At a Glance
- Tasks: Lead customer success journeys and ensure smooth transitions from sales to implementation.
- Company: Join LEGALFLY, a pioneering legal AI platform transforming the industry.
- Benefits: Competitive salary, equity compensation, top-notch health insurance, and hybrid work options.
- Why this job: Be part of an innovative team driving the AI revolution in the legal sector.
- Qualifications: Experience in managing customer success for SaaS companies and strong communication skills.
- Other info: Enjoy a vibrant office in London with free lunches and monthly team activities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Are you a seasoned & ambitious Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.
Join LEGALFLY! LEGALFLY is a pioneering legal AI platform offering an end-to-end solution that is transforming the legal industry:
- Exceptional product-market fit: Our advanced and intuitive legal AI solutions have rapidly gained traction in the market. LEGALFLY is trusted by leading European Enterprises and law firms, and we have strategic partnerships with industry leaders like Microsoft.
- Hyper-growth: Following our successful Series A funding round of 15 million EUR in July 2024, LEGALFLY is experiencing rapid growth. Backed by top investors, including Mehdi Ghissassi, Director of Product at Google Deepmind, we plan to triple our team by the end of the year and accelerate feature development.
- Worldâclass team: LEGALFLY was founded by four tech veterans from Tinder, bringing extensive knowledge and expertise to drive innovation.
- Unmatched security: We are setting the global standard for responsible legal AI with unrivalled security measures. LEGALFLY ensures that sensitive client data never leaves the company's premises through onâpremise anonymisation.
- Global expansion: Our recent funding will support our expansion across the globe. We are extending our platform to key jurisdictions, including the United States, United Kingdom, France, Netherlands, Belgium, UAE and DACH region, driving the digital transformation of legal services globally.
Join us at LEGALFLY and be a part of our mission to revolutionise the legal industry with cuttingâedge AI technology.
Key Responsibilities
- Own the entire enterprise customer success journey, ensuring smooth transitions from sales to implementation and guiding customers through deployment with training and support.
- Lead QBR meetings, provide online support and manage NPS to enhance customer satisfaction and drive renewals and expanded use of LEGALFLY.
- Serve as the main liaison between clients and LEGALFLY's team, ensuring effective communication and collaboration with support, sales and product teams.
- Drive product adoption and ongoing usage, delivering exceptional customer happiness and resolving any issues as the customer advocate.
- Implement and improve Customer Success processes, creating scalable programs like customer health checks, onboarding and new feature adoption to meet customer success objectives.
- Develop and document best practices for support and product improvements to enhance the customer experience.
You might be a fit if you
- Have a successful track record in managing the entire Customer Success lifecycle from A to Z for a SaaS company.
- Understand the nuances of working with top-tier enterprise clients in a B2B environment.
- Experience working in fastâpaced startup environments.
- Comfortable with ambiguity and able to thrive in environments with evolving structures.
- You have outstanding interpersonal abilities and strong written and verbal communication skills.
- You are bold and confident, able to handle curveballs with ease.
- Are processâdriven and able to work meticulously.
- You are fluent in Dutch or French and English.
Our offer
- A position with impact: Join a fastâgrowing tech scaleâup with an innovative culture and tremendous market opportunity.
- A fully optimised & competitive remuneration package.
- Equity compensation in the form of ESOP.
- Topâclass equipment to thrive: Including Macbook and Widescreen 34' monitor.
- Investment in your wellâbeing: topânotch health, hospital & dental insurance and a pension plan.
- Hybrid work policy: office days are Mondays, Tuesdays and one additional day of your choice. Remote work is possible two days a week.
- Beautiful, lightâfilled office in the heart of London (Fitzrovia).
- Free lunch on office days.
- Monthly team activities & yearly team retreat.
Have we sparked your interest? Let's get in touch & join the AI Revolution!
Customer Success Manager in London employer: Legalfly
Contact Detail:
Legalfly Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that arenât even advertised yet.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them youâre not just another candidate; youâre genuinely excited about what they do!
â¨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Keep it concise and focus on how you can add value to their team.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with SaaS and enterprise clients, and show us how you can drive customer happiness!
Showcase Your Communication Skills: Since this role involves liaising between clients and our team, itâs crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We love candidates who can handle curveballs! Share examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will show us you're ready for the dynamic nature of LEGALFLY.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity to join the AI revolution!
How to prepare for a job interview at Legalfly
â¨Know Your Customer Success Journey
Make sure you can articulate your experience managing the entire Customer Success lifecycle. Be ready to share specific examples of how you've guided clients from sales to implementation, and how you've ensured their ongoing satisfaction.
â¨Showcase Your Communication Skills
As a Customer Success Manager, you'll be the main liaison between clients and the team. Prepare to demonstrate your outstanding interpersonal abilities by discussing how you've effectively communicated with various stakeholders in previous roles.
â¨Embrace the Fast-Paced Environment
Highlight your experience in fast-paced startup environments. Share stories that showcase your ability to thrive amidst ambiguity and evolving structures, as this is crucial for success at LEGALFLY.
â¨Prepare for Curveballs
Be bold and confident during the interview. Expect unexpected questions or scenarios, and practice how you would handle them. This will show your adaptability and problem-solving skills, which are essential for driving product adoption and customer happiness.
