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For Companies At a Glance
- Tasks: Lead customer success journeys and ensure smooth transitions from sales to implementation.
- Company: Join LEGALFLY, a pioneering legal AI platform transforming the industry.
- Benefits: Competitive salary, equity compensation, top-notch health insurance, and hybrid work options.
- Why this job: Be part of the AI revolution and make a real impact in a fast-growing tech scale-up.
- Qualifications: Experience in managing customer success for SaaS companies and strong communication skills.
- Other info: Enjoy a vibrant office in London with free lunch and monthly team activities.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Are you a seasoned & ambitious Customer Success Manager? Eager to join the AI revolution? We would love to hear from you. Join LEGALFLY! LEGALFLY is a pioneering legal AI platform offering an end-to-end solution that is transforming the legal industry.
Key Responsibilities
- Own the entire enterprise customer success journey, ensuring smooth transitions from sales to implementation and guiding customers through deployment with training and support.
- Lead QBR meetings, provide online support and manage NPS to enhance customer satisfaction and drive renewals and expanded use of LEGALFLY.
- Serve as the main liaison between clients and LEGALFLY's team, ensuring effective communication and collaboration with support, sales and product teams.
- Drive product adoption and ongoing usage, delivering exceptional customer happiness and resolving any issues as the customer advocate.
- Implement and improve Customer Success processes, creating scalable programs like customer health checks, onboarding and new feature adoption to meet customer success objectives.
- Develop and document best practices for support and product improvements to enhance the customer experience.
You might be a fit if you
- Have a successful track record in managing the entire Customer Success lifecycle from A to Z for a SaaS company.
- Understand the nuances of working with top-tier enterprise clients in a B2B environment.
- Experience working in fast-paced startup environments.
- Comfortable with ambiguity and able to thrive in environments with evolving structures.
- You have outstanding interpersonal abilities and strong written and verbal communication skills.
- You are bold and confident, able to handle curveballs with ease.
- Are process-driven and able to work meticulously.
- You are fluent in Dutch or French and English.
Our offer
- A position with impact: Join a fast-growing tech scale-up with an innovative culture and tremendous market opportunity.
- A fully optimised & competitive remuneration package.
- Equity compensation in the form of ESOP.
- Top-class equipment to thrive: Including Macbook and Widescreen 34' monitor.
- Investment in your well-being: top-notch health, hospital & dental insurance and a pension plan.
- Hybrid work policy: office days are Mondays, Tuesdays and one additional day of your choice. Remote work is possible two days a week.
- Beautiful, light-filled office in the heart of London (Fitzrovia).
- Free lunch on office days.
- Monthly team activities & yearly team retreat.
Have we sparked your interest? Let's get in touch & join the AI Revolution!
Customer Success Manager in City of London employer: Legalfly
Contact Detail:
Legalfly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LEGALFLY on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding LEGALFLY's products inside out. We should be ready to discuss how our experience aligns with their mission to revolutionise the legal industry with AI.
✨Tip Number 3
Showcase our customer success skills! Think of specific examples where we've driven product adoption or improved customer satisfaction. This will help us stand out as the perfect fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we can contribute to LEGALFLY's hyper-growth journey.
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience with SaaS companies and managing customer lifecycles, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the legal AI space and how your skills can help LEGALFLY grow. Be bold and confident in your writing!
Showcase Your Communication Skills: Since strong written and verbal communication skills are key for this role, make sure your application reflects that. Keep your language clear and engaging, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible while applying to join our team!
How to prepare for a job interview at Legalfly
✨Know Your Customer Success Journey
Make sure you can articulate your experience managing the entire Customer Success lifecycle. Be ready to share specific examples of how you've guided clients from sales to implementation, and how you've driven product adoption in previous roles.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll be the main liaison between clients and the team. Prepare to demonstrate your outstanding interpersonal abilities by discussing how you've effectively communicated with clients and collaborated with internal teams to resolve issues.
✨Embrace the Fast-Paced Environment
LEGALFLY is a startup experiencing hyper-growth, so it's crucial to show that you thrive in dynamic settings. Share stories that highlight your adaptability and how you've successfully navigated ambiguity in past roles.
✨Highlight Your Process-Driven Approach
Discuss your experience in implementing and improving Customer Success processes. Be specific about the scalable programs you've created, like customer health checks or onboarding processes, and how they contributed to enhancing customer satisfaction.
