Underwriting Team Manager

Legal & General Home Finance is seeking a team lead to develop people, drive high-quality lending decisions, and deliver excellent customer outcomes. You will lead a team of underwriters, shape best practice, and ensure lending is responsible, consistent and customer-focused.

Are you passionate about developing people, driving high-quality lending decisions, and delivering great customer outcomes? Join us at Legal & General Home Finance as we continue to grow and strengthen our mortgage underwriting capability. You will lead a team of skilled underwriters, shape best practice, and play a key role in ensuring our lending is responsible, consistent and customer-focused.

What you will be doing:

• Leading, coaching and developing a team of underwriters to build capability and support their ongoing professional growth.
• Providing technical training and guiding the team in managing workloads effectively.
• Delivering high-quality and responsible lending decisions within our risk appetite.
• Acting as an escalation point for complex queries and complaints and driving learning through root-cause analysis.
• Working closely with Operations and Risk teams to review MI, identify trends and improve customer outcomes.
• Embedding conduct risk principles into day-to-day activity to ensure fair outcomes for customers.
• Building strong working relationships across the business and supporting cross-functional collaboration.
• Contributing to process and policy improvements to enhance efficiency and decision quality.

Who we are looking for:

• Leading, coaching and developing a team of underwriters to build capability and support their ongoing professional growth.
• Providing technical training and guiding the team in managing workloads effectively.
• Delivering high-quality and responsible lending decisions within our risk appetite.
• Acting as an escalation point for complex queries and complaints and driving learning through root-cause analysis.
• Working closely with Operations and Risk teams to review MI, identify trends and improve customer outcomes.
• Embedding conduct risk principles into day-to-day activity to ensure fair outcomes for customers.
• Building strong working relationships across the business and supporting cross-functional collaboration.
• Contributing to process and policy improvements to enhance efficiency and decision quality.

Benefits:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only).
• There are many discounts we offer - both for our own products and at a range of high street stores and online.
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.

Additional Information:

At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us, you will be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.