At a Glance
- Tasks: Drive quality and consistency in claims, ensuring fair outcomes for customers.
- Company: Join Legal & General, a leading UK financial services group with a focus on societal betterment.
- Benefits: Enjoy competitive pay, generous holiday, healthcare, and an annual bonus plan.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real impact by improving processes and supporting colleagues in a dynamic environment.
- Qualifications: Experience in Group Protection claims and strong analytical skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
We’re looking for a Technical & Governance Consultant to join our Group Protection Claims team. This is a great opportunity to play a key role in driving quality, consistency and continuous improvement across claims, ensuring fair customer outcomes while supporting colleagues and shaping best practice.
What you'll be doing:
- Conducting regular audits of claims decisions to ensure consistent and fair customer outcomes
- Assessing and managing appeals across Group Protection and IPB claims
- Developing and improving processes to support complaints handling and reduce root causes
- Analysing data, identifying trends and sharing insights to drive improvements
- Supporting the design and delivery of technical training across the claims teams
- Reviewing and enhancing claims philosophies, techniques and industry best practice
- Contributing to projects and process improvements across Group Protection
- Ensuring compliance with regulatory requirements and data protection standards
Who we're looking for:
- Strong experience within Group Protection claims or a similar technical environment
- Good knowledge of Group Protection and IPB products
- Understanding of relevant legislation including GDPR and industry regulations
- Excellent analytical and problem-solving skills
- Confidence in reviewing complex cases and making fair, balanced decisions
- Strong communication and stakeholder management skills
- Experience supporting training, coaching or developing others
- Ability to manage workload effectively and work to deadlines
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in-person experience
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Technical And Governance Consultant employer: LegalAndGeneral
Legal & General (L&G) is an exceptional employer, offering a dynamic work environment that prioritises employee wellbeing and career development. With a strong commitment to inclusivity and sustainability, L&G provides generous benefits including performance-related bonuses, healthcare plans, and flexible working options, all while fostering a culture of collaboration and integrity. Join us in making a meaningful impact on the financial futures of millions, while enjoying a supportive workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical And Governance Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Legal & General. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to Group Protection claims. We recommend using the STAR method to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive improvements in past roles. This will resonate well with the team at L&G.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role of Technical & Governance Consultant.
We think you need these skills to ace Technical And Governance Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical & Governance Consultant role. Highlight your experience in Group Protection claims and any relevant technical skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at L&G. Be genuine and let your personality come through.
Showcase Your Analytical Skills:Since the role involves analysing data and identifying trends, make sure to include examples of how you've used analytical skills in past roles. We love seeing how you approach problem-solving!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at LegalAndGeneral
✨Know Your Stuff
Make sure you brush up on your knowledge of Group Protection claims and IPB products. Familiarise yourself with relevant legislation like GDPR and industry regulations, as these will likely come up during the interview. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Analytical Skills
Prepare to discuss examples where you've used your analytical and problem-solving skills in previous roles. Think of specific cases where you identified trends or drove improvements. This will demonstrate your ability to contribute to the continuous improvement goals of the team.
✨Communicate Clearly
Strong communication is key for this role, so practice articulating your thoughts clearly and concisely. Be ready to explain complex cases and decisions you've made in a way that's easy to understand. This will help you connect with your interviewers and showcase your stakeholder management skills.
✨Be Ready to Discuss Training Experience
Since the role involves supporting training and coaching, think of instances where you've developed others or contributed to training initiatives. Share how you approached these situations and the outcomes, as this will highlight your ability to support colleagues and shape best practices.
