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For Companies At a Glance
- Tasks: Manage claims efficiently and ensure excellent customer service in a supportive team.
- Company: Join Legal & General, a leading UK financial services group with a focus on societal impact.
- Benefits: Enjoy competitive salary, performance bonuses, generous holiday, and health benefits.
- Why this job: Make a real difference in people's lives while developing your career in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working options available to support your work-life balance.
The predicted salary is between 26000 - 36400 £ per year.
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor. We have been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We are a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
Join us as a Technical & Governance Claims Consultant, with a competitive starting salary of £26,000. You will play a key role in delivering accurate, fair and timely claims administration across our Group Protection portfolio. You will be part of a team dedicated to high-quality service, strong governance and great customer experiences.
What you will be doing:
- Triaging new queries coming into the Technical & Governance mailbox and ensuring they are progressed efficiently
- Undertaking technical reviews, including requesting and following up on medical evidence to support good customer service levels
- Working with the Technical & Governance Manager to prioritise and coordinate complex case roundtables
- Supporting internal and external relationships by providing relevant data and updates to strengthen claims management processes
- Assisting in producing Management Information and analysing data to identify trends such as complaint root causes
- Maintaining consistent, timely and accurate service in line with service level agreements and customer experience expectations
- Adhering to processes and legislation to ensure appropriate handling of customer data, including GDPR and confidentiality requirements
- Managing complaints impartially, ensuring customers clearly understand outcomes and next steps
Qualifications
Who we are looking for:
- Experience in customer-facing or claims-related environments with the ability to communicate confidently and effectively
- Strong relationship-building skills with the capability to work collaboratively across teams and with external partners
- Good knowledge of Group Protection products and claims processes, or willingness to develop this
- Strong analytical and problem-solving skills with an ability to identify themes, trends or root causes
- Excellent organisational skills with the ability to manage your workload and prioritise effectively
- Competence in Microsoft Word, Excel and other key systems
- A customer-focused mindset with a drive to take ownership of queries and deliver positive outcomes
- A professional, fair and balanced approach when managing complaints or complex customer situations
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer - both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us, you will be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Technical and Governance Claims Consultant employer: LegalAndGeneral
Contact Detail:
LegalAndGeneral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical and Governance Claims Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Legal & General. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for Technical & Governance Claims Consultant roles. Practise your answers, focusing on your customer service experience and problem-solving skills.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've identified trends or solved complex issues in past roles. This will demonstrate your fit for the role and your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Legal & General.
We think you need these skills to ace Technical and Governance Claims Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical & Governance Claims Consultant role. Highlight your experience in customer-facing environments and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s your analytical prowess or relationship-building abilities, we love seeing real-life applications of your talents. This helps us understand how you’ll fit into our culture.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at LegalAndGeneral
✨Know Your Stuff
Make sure you brush up on Group Protection products and claims processes. Familiarise yourself with the key terms and concepts so you can speak confidently about them during the interview. This shows you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Focus
Prepare examples that highlight your experience in customer-facing roles. Think of situations where you’ve gone above and beyond to ensure a positive outcome for a customer. This will demonstrate your commitment to delivering high-quality service, which is crucial for this position.
✨Be Data Savvy
Since the role involves analysing data and identifying trends, be ready to discuss any relevant experience you have with data analysis. Bring examples of how you've used data to solve problems or improve processes in previous roles. This will show your analytical skills are up to scratch.
✨Practice Your Communication Skills
Effective communication is key in this role, especially when managing complaints. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing complex topics in an easy-to-understand way.
