Legal & General in the United Kingdom is seeking an experienced Service Designer to shape the onboarding experience for institutional retirement clients. You will connect client needs with internal journeys, creating end-to-end services and measurable improvements across people, processes and technology.
You will establish service-design capability across the division, use research to guide decisions and support teams with practical design-thinking approaches in a large, evolving organisation.
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Service Designer – Onboarding & CX for Institutional Retirement employer: LegalAndGeneral
Legal & General is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Customer Communications Manager, you will have the opportunity to leverage behavioural insights to create impactful member communications, all while enjoying a supportive environment that encourages collaboration and innovation. With a focus on meaningful engagement and a commitment to employee well-being, working here means being part of a forward-thinking team dedicated to making a difference.
