At a Glance
- Tasks: Support customers with pension claims and maintain scheme data in a dynamic team.
- Company: Join Legal & General, the UK's longest-running insurer, securing retirement benefits since 1987.
- Benefits: Enjoy hybrid working, generous holidays, private medical insurance, and performance-related bonuses.
- Other info: Flexible working options available; we value your strengths and potential.
- Why this job: Make a real impact on financial security while working in an inclusive and supportive culture.
- Qualifications: Experience in Defined Benefit schemes and strong customer focus are essential.
The predicted salary is between 43200 - 72000 £ per year.
Legal & General looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members' retirement benefits. Joining us means you’ll support customers' financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises.
Do you have experience working with Defined Benefit Pension schemes? Are you looking to take on a senior role within a dynamic team? If so, join us as a Senior Operational Support Consultant. In this role you will apply your expertise to maintain scheme data, administer and update individual member records, and handle all aspects of customer claims work. You will also have the opportunity to support complex benefit structures and provide technical expertise to both ongoing and new schemes. This is a hybrid working opportunity, which means that you can work flexibly between our idyllic Hove Office and your home, to find a work-life balance that works for you.
What you’ll be doing:
- Providing efficient administration and claims services to scheme members, Trustees, and intermediaries
- Calculating individual Defined Benefits quotations from various schemes
- Designing and issuing non-standard communications tailored to customer needs
- Implementing effective Quality Checking to ensure accurate benefit calculations
- Acting as an SME and technical expert for the team
- Designing and implementing training regimes focused on fair treatment and good customer outcomes
- Facilitating additional necessary activities such as valuations, data updates, and bulk transfers
- Managing the end-to-end onboarding process of new DB Pension schemes
Qualifications
Who we’re looking for:
- Demonstrable experience/knowledge of Defined Benefit pension scheme administration (with a Pension qualification such as CII/PMI or equivalent being preferable)
- Understanding of the way benefits are structured and administered in Defined Benefit schemes
- Strong customer focus and relationship management skills
- Ability to manage tight timescales and prioritise own work
- Leadership skills with a proactive approach to resolving issues
- Commitment to maintaining and improving relationships with both internal and external customers
- Familiarity with GDPR, Money Laundering, Complaints, Treating Customers Fairly, and Breach guidelines
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer - both for our own products and at a range of high street stores and online
In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.
At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Senior Onboarding Calculations Consultant - Defined Benefits in London employer: LegalAndGeneral
Legal & General is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With flexible hybrid working options from our picturesque Hove office, employees benefit from generous holiday allowances, competitive pension contributions, and opportunities for career growth within a dynamic team focused on securing financial futures. Join us to make a meaningful impact while enjoying a range of perks, including performance-related bonuses and discounts on various products.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Onboarding Calculations Consultant - Defined Benefits in London
✨Tip Number 1
Familiarise yourself with the specific requirements of Defined Benefit pension schemes. Understanding the nuances of how benefits are structured and administered will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the pension industry, especially those who work with Defined Benefits. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with customer relationship management. Highlighting your ability to maintain strong relationships with both internal and external customers will demonstrate your fit for the role.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've proactively resolved issues in previous roles. This will illustrate your capability to take on a senior position effectively.
We think you need these skills to ace Senior Onboarding Calculations Consultant - Defined Benefits in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Defined Benefit pension schemes. Use specific examples that demonstrate your expertise in scheme administration and customer relationship management.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to manage tight timescales and provide technical expertise.
Showcase Relevant Qualifications:If you have any relevant qualifications such as CII/PMI, be sure to mention them prominently in your application. This will help demonstrate your commitment to the field and your understanding of Defined Benefit schemes.
Highlight Customer Focus:Emphasise your strong customer focus and relationship management skills in both your CV and cover letter. Provide examples of how you've successfully managed customer relationships and resolved issues in previous roles.
How to prepare for a job interview at LegalAndGeneral
✨Showcase Your Defined Benefit Knowledge
Make sure to highlight your experience with Defined Benefit pension schemes during the interview. Be prepared to discuss specific examples of how you've managed scheme data and handled customer claims, as this will demonstrate your expertise in the field.
✨Emphasise Customer Focus
Since the role requires strong customer relationship management skills, be ready to share instances where you've successfully resolved customer issues or improved their experience. This will show that you understand the importance of customer satisfaction in the pension industry.
✨Demonstrate Leadership Skills
As a senior role, they will be looking for leadership qualities. Prepare to discuss how you've led teams or projects in the past, particularly in relation to training or mentoring others in the complexities of Defined Benefit schemes.
✨Familiarity with Regulations
Brush up on your knowledge of GDPR, Money Laundering, and Treating Customers Fairly guidelines. Being able to speak confidently about these regulations will show that you are not only knowledgeable but also committed to compliance and ethical practices in the industry.
