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- Tasks: Join our team to ensure smooth front office operations and troubleshoot investment systems.
- Company: Legal & General is a leading UK financial services group focused on safeguarding financial futures since 1836.
- Benefits: Enjoy flexible working options, generous holidays, healthcare plans, and performance-related bonuses.
- Why this job: Be part of a diverse culture that values collaboration and personal development while making a positive impact.
- Qualifications: Strong technical skills in investment management systems, particularly Charles River, and excellent problem-solving abilities required.
- Other info: We embrace flexible working arrangements and encourage applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor.
We\’ve been safeguarding people\’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world\’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
L&G Asset Management is one of Europe\’s largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us – from Hong Kong and Singapore, to Chicago and major European financial hubs.
Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers – which include individual savers, pension scheme members and global institutions – and deliver enhanced shareholder returns.
Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.
Job Description
We are looking for a technically skilled Front Office Support Specialist to join our Technology Production Support team. The role holder will ensure the stability and performance of our investment systems, troubleshoot complex issues, and work closely with cross-functional teams to maintain seamless front office operations.
What you\’ll be doing:
- Responding to production incidents by investigating root causes and implementing long-term solutions to prevent recurrence
- Delivering expert-level technical support by troubleshooting and resolving complex system and application issues in collaboration with support and development teams
- Monitoring production system health and performance using monitoring tools, identifying anomalies, and taking proactive measures to mitigate potential issues
- Managing and escalating critical incidents to appropriate teams, ensuring timely resolution and minimal disruption to business operations
- Maintaining comprehensive documentation of support procedures, incident resolutions, and system configurations to support knowledge sharing and future reference
- Participating in change management processes by reviewing proposed changes, assessing potential impacts, and ensuring smooth deployments
- Collaborating with development and infrastructure teams to identify performance bottlenecks and recommending optimisations for enhanced system efficiency
- Supporting the development and testing of disaster recovery plans to ensure business continuity in the event of system failures or disruptions
Qualifications
Who we\’re looking for:
- In-depth understanding of investment management workflows and processes, including portfolio management, trade order management, compliance, and risk management
- Ideally Strong technical skills in configuring and maintaining the Charles River system and other relevant front office systems, including system analysis, data management, and troubleshooting
- Experience operating in an ITIL based organisation
- Proven experience as a System Analyst or similar role, with a focus on configuring and supporting the Charles River Investment Management System (CRIMS) and other relevant front office systems
- Familiar in FIX Protocol and good knowledge of SQL and Sybase databases
- Familiarity with investment management concepts, financial instruments, and market data sources
- Excellent analytical and problem-solving abilities, with a keen attention to detail
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organisation
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years\’ service. There\’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
At L&G, we believe it\’s possible to generate positive returns today while helping to build a better future for all.
If you join us, you\’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn\’t matter if you don\’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
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Senior Front Office Support | Charles River employer: LegalAndGeneral
Contact Detail:
LegalAndGeneral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Front Office Support | Charles River
✨Tip Number 1
Familiarise yourself with the Charles River Investment Management System (CRIMS) and its functionalities. Understanding how to configure and maintain this system will give you a significant edge during interviews, as it shows your proactive approach and technical expertise.
✨Tip Number 2
Network with professionals in the investment management field, especially those who have experience with front office support roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Brush up on your knowledge of SQL and Sybase databases, as these skills are crucial for troubleshooting and data management in this role. Consider taking online courses or tutorials to strengthen your understanding and demonstrate your commitment to continuous learning.
✨Tip Number 4
Prepare for potential interview questions by reviewing common scenarios related to incident management and system performance monitoring. Being able to articulate your problem-solving process and past experiences will showcase your analytical abilities and readiness for the role.
We think you need these skills to ace Senior Front Office Support | Charles River
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in investment management workflows and technical skills related to the Charles River system. Use specific examples that demonstrate your problem-solving abilities and technical expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the position, particularly your experience in troubleshooting complex system issues and collaborating with cross-functional teams.
Highlight Technical Skills: Clearly outline your technical skills, especially those related to SQL, Sybase databases, and the FIX Protocol. Provide examples of how you've used these skills in previous roles to enhance system efficiency or resolve critical incidents.
Showcase Soft Skills: Don't forget to mention your strong communication and interpersonal skills. Provide examples of how you've effectively collaborated with stakeholders at various levels, as this is crucial for the Front Office Support role.
How to prepare for a job interview at LegalAndGeneral
✨Understand the Role
Make sure you have a solid grasp of what the Senior Front Office Support role entails. Familiarise yourself with investment management workflows, particularly around portfolio and trade order management, as well as compliance and risk management.
✨Showcase Technical Skills
Be prepared to discuss your experience with the Charles River system and other relevant front office systems. Highlight your technical skills in system analysis, data management, and troubleshooting, especially if you have experience with SQL and Sybase databases.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you've handled complex issues in the past. Prepare examples that showcase your analytical skills and attention to detail, particularly in troubleshooting production incidents and implementing long-term solutions.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've collaborated with cross-functional teams to ensure seamless operations.