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- Tasks: Lead a team to design and transition high-quality IT services.
- Company: Join Legal & General, a forward-thinking company focused on positive returns and inclusivity.
- Benefits: Enjoy flexible working, generous holidays, healthcare plans, and discounts at stores.
- Why this job: Make a real impact in service design while developing your career in a supportive environment.
- Qualifications: Experience in service design, ITIL frameworks, and managing teams in complex IT settings required.
- Other info: Work permit needed for non-passport holders; flexible options available.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a Lead Service Design and Transition Manager to join our Group Finance IT (GFIT) team. This is a fantastic opportunity to lead a small, dedicated team and make a real impact by ensuring our services are designed to meet operational excellence from day one.
What you’ll be doing:
- Leading a team of Service Design specialists to deliver consistent, high-quality service design outcomes
- Defining and maintaining a repeatable Service Design Framework aligned to project needs
- Overseeing compliance with Service Transition governance and escalating risks appropriately
- Building strong relationships with stakeholders to ensure effective service delivery
- Driving standardisation, automation, innovation and continuous improvement across service design processes
- Forecasting and managing Service Design demand across portfolios and projects
- Ensuring timely delivery of service support artefacts including procedures, tooling and knowledge
- Developing and implementing a roadmap for capability maturity and process improvement
Who we’re looking for:
- Proven experience in leading service design and transition within a complex IT environment
- Strong understanding of ITIL frameworks, particularly Service Design and Transition
- Experience managing and developing a small team of IT professionals
- A good understanding of Agile and Waterfall based project delivery
- Well versed in ITSM platforms - workflows, reporting, CMSB and monitoring/alerting
- Experience of working in a regulated environment would be a huge plus!
Benefits:
- Participation in our annual, performance-related bonus plan and share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. Option to buy and sell holiday
- Competitive family leave
- Electric car scheme with salary sacrifice (permanent employees only)
- Discounts on products and at high street stores and online
- Modern, collaborative workspaces designed for wellbeing
At L&G, we believe in generating positive returns today while building a better future for all. Join us to be part of an inclusive culture that values diverse backgrounds, views, and experiences. Our leaders care about your future and wellbeing, and we support career development initiatives.
We offer flexible working options, including part-time, term-time, and job shares, where possible. We encourage you to focus on your strengths and potential, even if you don’t meet every criterion listed.
Lead Service Design & Transition Manager employer: LegalAndGeneral
Contact Detail:
LegalAndGeneral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Design & Transition Manager
✨Tip Number 1
Familiarise yourself with the ITIL frameworks, especially Service Design and Transition. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the service design field, particularly those who have experience in regulated environments. This can provide you with insights and potentially valuable connections that could help you stand out.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experiences where you led a team or project. Highlighting your ability to manage and develop a small team of IT professionals will be crucial for this role.
✨Tip Number 4
Prepare to discuss how you would drive standardisation, automation, and continuous improvement in service design processes. Having specific examples ready will demonstrate your proactive approach and strategic thinking.
We think you need these skills to ace Lead Service Design & Transition Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Lead Service Design & Transition Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Make sure your CV highlights relevant experience in service design and transition, particularly within IT environments. Use specific examples that demonstrate your leadership skills and familiarity with ITIL frameworks.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your experience in leading teams, managing service design processes, and your understanding of Agile and Waterfall methodologies. Show enthusiasm for the opportunity at Legal & General.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at LegalAndGeneral
✨Understand the Service Design Framework
Familiarise yourself with the Service Design Framework that the company uses. Be prepared to discuss how you would maintain and adapt this framework to meet project needs, showcasing your understanding of operational excellence.
✨Showcase Your Leadership Skills
As a Lead Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to fostering collaboration and driving performance.
✨Highlight Your ITIL Knowledge
Since a strong understanding of ITIL frameworks is crucial for this role, be ready to discuss your experience with Service Design and Transition. Provide specific examples of how you've applied these principles in previous roles.
✨Prepare for Stakeholder Engagement Questions
Building strong relationships with stakeholders is key. Think of instances where you've effectively engaged with stakeholders to ensure service delivery. Be ready to discuss your communication strategies and how you handle conflicts or challenges.
