Insurance Manager: Affordable Homes & Risk Steward

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

As part of the wider L&G Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. We are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes. Focusing primarily on the Shared Ownership and affordable rent markets, we strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes.

We’re recruiting for an Insurance Manager to join our Affordable Homes team. The successful candidate will lead and manage LGAH’s insurance arrangements, ensuring both the organisation and its customers are adequately protected with optimal value for money. Key responsibilities include:

• Conducting regular reviews of policies and contract liabilities.
• Negotiating with brokers and insurers.
• Effectively managing claims.

This role involves the day‑to‑day administration of LGAH’s insurance policies and related claims, including the onboarding of new properties onto relevant policies, handling claims from initial notification through to settlement, and proactively identifying and mitigating potential insurance‑related risks.

What you’ll be doing:

• Creating and executing insurance policies and risk management plans to ensure comprehensive coverage across LGAH’s property portfolio and business activities.
• Acting as the subject matter expert, advising on insurance matters and contributing to strategic projects.
• Leading insurance renewals and retenders, negotiating with brokers and insurers to secure value‑for‑money outcomes.
• Collaborating with brokers, liaising with L&G Group teams, and aligning corporate insurance policies.
• Incepting new properties into policies and administering end‑to‑end claims processes, including submissions to providers.
• Identifying, assessing, and mitigating insurance risks while contributing to LGAH’s broader risk strategy.
• Monitoring market trends, regulatory requirements, and ensuring compliance with laws, standards, and internal controls.
• Maintaining accurate records, managing premiums and systems (e.g., Brolly), leveraging technology for reporting, and building strong stakeholder relationships to support operational and strategic objectives.

Who we’re looking for:

• The ability to understand, interpret, and present property and business data for securing optimal insurance rates.
• Experience in effectively managing the insurance claims process.
• Strong investigative and attention to detail skills with the ability to identify root causes of incidents and recommend prevention measures.
• Chartered Insurance Institute membership preferred but not essential.
• Knowledge of the relevant statutory, regulatory and common law applicable to the field of real estate and the provision of regulated social and affordable housing.
• Ability to work independently to proactively identify, raise and resolve issues.
• Someone who is self‑driven, innovative and embraces change and opportunity.
• Commercially astute and able to work collaboratively with colleagues and external stakeholders.

Benefits:

• The opportunity to participate in our annual, performance ‑related bonus plan and valuable share schemes.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays. There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only).
• There are many discounts we offer – both for our own products and at a range of high‑street stores and online.
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience.