Technical Systems Manager in Hove

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us.

We’re looking for a Technical Systems Manager to help shape and develop the core systems that underpin our Pension Risk Transfer (PRT) and Institutional Retirement business. This is an exciting opportunity to contribute to meaningful technology and process improvements that enhance customer experience, strengthen operational efficiency, and support our digital workplace strategy. Working collaboratively with colleagues across the business, you’ll play an integral role in designing, improving and implementing system enhancements that deliver real value for customers, policyholders and internal teams.

What you’ll be doing:

• Leading the delivery of accurate, compliant and timely improvements to the ALPS Administration System using Agile methodologies
• Collaborating with product owners, business experts and senior stakeholders to gather requirements and shape robust technical solutions
• Delivering enhancements and continuous improvements to core technical systems through effective analysis, specification writing and testing
• Driving continuous improvement using LEAN and Agile approaches while maintaining quality, control and strong customer outcomes
• Ensuring requirement traceability and supporting the full test lifecycle including UAT, BAT and PAT
• Providing specialist PRT systems expertise to administration and loading teams, including supporting migration and new scheme activity
• Reviewing system and process changes to assess their impact on customer journeys and service delivery
• Championing customer‑focused outcomes by ensuring all system changes are clear, fair and beneficial

Who we’re looking for:

• Experience delivering technology and process change within financial services or a similar environment
• Strong knowledge of ALPS (or similar admin platforms), business analysis and testing practices
• Understanding of LEAN and Agile methodologies and how they support modern digital operating models
• Experience managing risk, identifying issues and contributing to effective resolutions
• Good knowledge of Defined Benefit pensions and familiarity with the wider financial services sector
• Highly collaborative approach with the ability to build strong relationships across teams and functions
• Ability to prioritise workload, adapt to changing priorities and contribute to team performance
• A proactive mindset with a focus on continuous improvement and delivering great customer outcomes

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Though some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.