At a Glance
- Tasks: Drive quality and consistency in claims, ensuring fair outcomes for customers.
- Company: Join a leading company focused on protection and customer satisfaction.
- Benefits: Competitive salary, performance bonuses, healthcare, and generous holiday allowance.
- Other info: Be part of a sustainable workplace aiming for net-zero carbon by 2030.
- Why this job: Make a real impact by improving processes and supporting colleagues in a dynamic environment.
- Qualifications: Experience in Group Protection claims and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
We're looking for a Technical & Governance Consultant to join our Group Protection Claims team. This is a great opportunity to play a key role in driving quality, consistency and continuous improvement across claims, ensuring fair customer outcomes while supporting colleagues and shaping best practice.
What you'll be doing:
- Conducting regular audits of claims decisions to ensure consistent and fair customer outcomes
- Assessing and managing appeals across Group Protection and IPB claims
- Developing and improving processes to support complaints handling and reduce root causes
- Analysing data, identifying trends and sharing insights to drive improvements
- Supporting the design and delivery of technical training across the claims teams
- Reviewing and enhancing claims philosophies, techniques and industry best practice
- Contributing to projects and process improvements across Group Protection
- Ensuring compliance with regulatory requirements and data protection standards
Who we're looking for:
- Strong experience within Group Protection claims or a similar technical environment
- Good knowledge of Group Protection and IPB products
- Understanding of relevant legislation including GDPR and industry regulations
- Excellent analytical and problem-solving skills
- Confidence in reviewing complex cases and making fair, balanced decisions
- Strong communication and stakeholder management skills
- Experience supporting training, coaching or developing others
- Ability to manage workload effectively and work to deadlines
Benefits:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- We offer many discounts – both for our own products and at a range of high street stores and online
- We're creating net‐zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‐person experience
Technical And Governance Consultant in Hove employer: LegalAndGeneral
At Legal & General, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters continuous improvement and employee growth. Located in Hove, our modern offices are designed to promote collaboration while providing a range of benefits including competitive holiday allowances, healthcare plans, and participation in our performance-related bonus scheme. Join us to make a meaningful impact in the Group Protection Claims team, where your expertise will help shape best practices and ensure fair customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Technical And Governance Consultant in Hove
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience in Group Protection claims and how it relates to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical And Governance Consultant in Hove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical & Governance Consultant role. Highlight your experience in Group Protection claims and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at StudySmarter. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Analytical Skills:Since the role involves analysing data and identifying trends, make sure to include examples of how you've used your analytical skills in previous roles. We’re keen to see how you’ve driven improvements and made fair decisions in complex situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at LegalAndGeneral
✨Know Your Stuff
Make sure you brush up on your knowledge of Group Protection claims and IPB products. Familiarise yourself with relevant legislation like GDPR and industry regulations, as these will likely come up during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis in previous roles. Think of specific examples where you've identified trends or driven improvements, as this aligns perfectly with what they're looking for.
✨Communication is Key
Since strong communication and stakeholder management skills are essential, practice articulating your thoughts clearly. Be ready to explain complex cases and decisions in a way that’s easy to understand.
✨Demonstrate Your Training Experience
If you've supported training or coaching in the past, be sure to highlight this. Share examples of how you've developed others and contributed to process improvements, as this will show your ability to enhance team performance.
