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- Tasks: Ensure quality and consistency in customer service through assessments and feedback.
- Company: Join Legal & General, a leading financial services group with a rich history.
- Benefits: Competitive salary, performance bonuses, healthcare, and generous holiday allowance.
- Other info: Flexible working options and a commitment to sustainability and inclusivity.
- Why this job: Make a real impact on customer outcomes while developing your career in a supportive environment.
- Qualifications: Experience in quality assurance, strong analytical skills, and a customer-focused mindset.
The predicted salary is between 35000 - 40000 £ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.
We’re looking for a Quality Analyst to join our Institutional Retirement Client Services team. Offering up to £40,000 depending on experience. You’ll help ensure high standards of quality and consistency by reviewing performance, identifying risk and supporting continuous improvement, all while keeping great customer outcomes at the heart of what you do.
What you’ll be doing:
- Carrying out quality assurance assessments in line with the Quality Framework
- Reviewing performance and process risk to support fair customer outcomes
- Providing clear feedback and coaching to support improvement
- Analysing data and trends to identify learning and improvement opportunities
- Working with teams to test, document and improve processes
- Maintaining accurate audit trails and quality records
- Sharing insight with stakeholders to drive better outcomes
Who we’re looking for:
- Experience in a quality, assurance or operational control role
- Strong attention to detail and analytical skills
- Confident and clear communication skills
- A customer‑focused and fair approach to decision‑making
- Ability to manage priorities and work to deadlines
- Experience working in a regulated or risk‑aware environment
- Knowledge of pensions or financial services is helpful but not essential
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Quality Analyst in Hove employer: LegalAndGeneral
Contact Detail:
LegalAndGeneral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Analyst in Hove
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences clearly and how they relate to the Quality Analyst role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Legal & General.
We think you need these skills to ace Quality Analyst in Hove
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Quality Analyst role. Highlight any relevant experience in quality assurance or operational control, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at L&G. Keep it concise but impactful!
Showcase Your Analytical Skills: Since this role involves analysing data and trends, be sure to mention any specific tools or methods you’ve used in the past. We want to see how you can contribute to continuous improvement in our processes.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at LegalAndGeneral
✨Know Your Quality Framework
Familiarise yourself with the quality assurance assessments and frameworks relevant to the role. Understanding how Legal & General approaches quality will help you speak confidently about your experience and how it aligns with their standards.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to identify trends or improve processes in previous roles. Be ready to discuss specific situations where your attention to detail made a difference in customer outcomes.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing feedback and coaching. Since the role involves providing clear insights to stakeholders, demonstrating strong communication skills during the interview is crucial.
✨Emphasise Customer Focus
Be prepared to share examples of how you've prioritised customer outcomes in your past work. Highlighting your commitment to fair decision-making and customer satisfaction will resonate well with the values of Legal & General.