At a Glance
- Tasks: Lead and motivate teams to deliver exceptional customer outcomes in claims management.
- Company: Join a forward-thinking company focused on people and sustainability.
- Benefits: Competitive salary, performance bonuses, healthcare, and generous holiday allowance.
- Other info: Opportunity for career growth and participation in sustainable initiatives.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in leading teams with strong analytical and problem-solving skills.
The predicted salary is between 50000 - 60000 € per year.
We’re looking for a dynamic and people‑focused leader to join our Group Protection Claims team. With a competitive salary of up to £60,000 depending on experience. As a Claims Service Delivery Manager, you’ll play a key role in leading high‑performing teams, delivering great customer outcomes and driving continuous improvement across our claims operation. This is a fantastic opportunity to make a real impact, shaping service delivery while supporting and developing others to succeed.
What you'll be doing:
- Leading and motivating Team Managers to deliver service, quality and performance outcomes
- Coaching and developing teams to build capability and drive engagement
- Delivering excellent customer outcomes through proactive claims management
- Collaborating with stakeholders across operations, underwriting, finance and planning
- Driving performance through insight, analysis and action planning
- Improving processes and identifying opportunities for continuous improvement
- Ensuring consistency of service, quality and risk management across teams
- Supporting the delivery of regulatory, compliance and data protection requirements
Who we’re looking for:
- Proven experience leading teams in a claims or operational environment
- Strong people leadership skills with a passion for developing others
- Ability to influence and communicate effectively with a range of stakeholders
- Customer‑focused mindset with a track record of delivering great outcomes
- Strong analytical and problem‑solving skills
- Good understanding of risk, compliance and regulatory requirements
- Ability to manage change and drive continuous improvement
- Knowledge of Group Protection products or similar would be beneficial
Benefits:
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Claims Service Delivery Manager in Hove employer: LegalAndGeneral
At Legal & General, we pride ourselves on being an excellent employer, offering a vibrant work culture in Hove that fosters collaboration and innovation. As a Claims Service Delivery Manager, you will benefit from competitive salaries, comprehensive healthcare plans, and generous holiday allowances, all while working in a sustainable environment designed to support your professional growth and well-being. Join us to make a meaningful impact in the lives of our customers while developing your leadership skills in a supportive and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Service Delivery Manager in Hove
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Claims Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your own. We want you to show them that you’re not just a fit for the role, but also for the team and the company as a whole.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and customer outcomes. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experience effectively!
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that dream job with us!
We think you need these skills to ace Claims Service Delivery Manager in Hove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Claims Service Delivery Manager role. Highlight your leadership experience and any achievements in claims or operational environments to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading teams and delivering excellent customer outcomes. Share specific examples of how you've driven performance and improved processes in the past.
Showcase Your People Skills:We love candidates who can lead and motivate others! In your application, emphasise your people leadership skills and any coaching experiences. Let us know how you’ve developed teams and engaged stakeholders effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at LegalAndGeneral
✨Know Your Stuff
Make sure you understand the ins and outs of claims management and the specific role of a Claims Service Delivery Manager. Brush up on Group Protection products and be ready to discuss how your experience aligns with the job description.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and motivate teams. Think about times when you've successfully coached others or driven performance improvements, as these will resonate well with the interviewers.
✨Be Customer-Focused
Demonstrate your customer-centric mindset by sharing stories of how you've delivered excellent outcomes in previous roles. This will show that you understand the importance of customer satisfaction in claims management.
✨Prepare for Stakeholder Engagement
Since the role involves collaborating with various stakeholders, think about how you've effectively communicated and influenced others in past positions. Be ready to discuss your approach to building relationships across different teams.
