At a Glance
- Tasks: Manage and assess Group Protection claims while building strong client relationships.
- Company: Join Legal & General, a leading UK financial services group with a global impact.
- Benefits: Competitive salary, performance bonuses, healthcare, and generous holiday allowance.
- Other info: Work in a dynamic environment focused on sustainability and career growth.
- Why this job: Make a real impact on customer experience while developing your claims expertise.
- Qualifications: Experience in claims assessment and excellent relationship management skills.
The predicted salary is between 50000 - 56000 € per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long‑term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
We’re looking for an experienced and relationship‑focused Claims Relationship Manager to join our Group Protection Claims team. Offering a salary of up to £56,000 depending on experience. In this role, you’ll manage a portfolio of key accounts, delivering a proactive and high‑quality claims service while building strong relationships with clients, advisers and stakeholders. This is a great opportunity to combine your technical claims expertise with relationship management, influencing outcomes and making a real impact on customer experience.
What you’ll be doing:
- Managing and assessing Group Protection claims within a defined portfolio, making fair and balanced decisions on liability
- Building and maintaining strong relationships with IFAs, employers and external partners
- Delivering a high-quality account management service across pre and post‑sale activity
- Collaborating with internal teams to provide insight and performance data on schemes
- Supporting sales and retention activity through presentations and stakeholder engagement
- Authorising claim payments, medical evidence and rehabilitation support within agreed authority levels
- Identifying opportunities to improve processes, service delivery and customer outcomes
- Mentoring and supporting colleagues to develop capability across the team
Who we’re looking for:
- Strong experience in claims assessment, ideally within Group Protection
- Excellent relationship management and stakeholder engagement skills
- Ability to make sound, balanced decisions using analytical thinking
- Strong communication skills, both written and verbal
- Good understanding of regulatory and legislative requirements
- Experience using insight and data to inform decisions and improve performance
- Proactive and customer‑focused approach to delivering outcomes
- Interest in developing further technical expertise within claims and protection products
Benefits we offer:
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Claims Relationship Manager in Hove employer: LegalAndGeneral
Legal & General is an exceptional employer, offering a dynamic work culture that prioritises employee growth and well-being. With a focus on relationship management in the Claims Relationship Manager role, you will benefit from competitive salaries, performance-related bonuses, and a range of perks including healthcare plans and generous holiday allowances. Our commitment to sustainability and creating a net-zero carbon workplace by 2030 further enhances the appeal of working with us, making it a meaningful and rewarding environment for your career.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Relationship Manager in Hove
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Claims Relationship Manager role. Highlight your relationship management skills and any relevant achievements to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Claims Relationship Manager in Hove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Relationship Manager role. Highlight your experience in claims assessment and relationship management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our mission at Legal & General. Keep it concise but impactful, and don’t forget to mention your understanding of regulatory requirements.
Showcase Your Communication Skills:Since strong communication is crucial for this position, make sure your written application reflects that. Use clear and professional language, and ensure there are no typos or grammatical errors. This will demonstrate your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at LegalAndGeneral
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims assessment, especially within Group Protection. Be ready to discuss specific cases and how you made balanced decisions. This will show that you have the technical expertise they’re looking for.
✨Build Rapport with Your Interviewers
Since this role is all about relationship management, practice building rapport during the interview. Use active listening, ask insightful questions, and relate your experiences to their needs. This will demonstrate your ability to connect with clients and stakeholders.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical thinking and decision-making skills. Discuss how you've used data to inform your decisions in past roles, particularly in improving service delivery or customer outcomes. This will align perfectly with what they’re seeking.
✨Be Proactive and Customer-Focused
Emphasise your proactive approach to problem-solving and customer service. Share instances where you identified opportunities for improvement or went above and beyond for a client. This will resonate well with their focus on delivering high-quality service.
