Customer Service Officer Solihull

We are recruiting for both Customer Service Administrators and Customer Service Officers to join our Home Finance team in Solihull with a starting salary of 23750 - 24525 depending on the role offered. These are hybrid roles – you’ll work 3 days from home and 2 days in our Solihull office, Monday to Friday, 9am – 5pm. We will work with you to place you in the department that best matches your personality and strengths.

Our teams are made up of professionals from different backgrounds including call centre, retail, hospitality, care and sales.

What you’ll be doing

• Depending on the role you are offered, responsibilities will include either handling inbound calls from Home Finance customers or performing administrative tasks to process customer cases.
• Provide customers with a first-class experience during every interaction.
• Because the work can be emotive, we are looking for people who are naturally caring, empathetic and resilient.
• Deliver a personable service to customers, supporting their needs accurately on a right-first-time basis, ensuring next stages are understood and that any correspondence is effective and accurate.
• Offer support and feedback to other colleagues, contributing to a highly motivated, straightforward and collaborative culture.
• For our most vulnerable customers, consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.

Qualifications

• The skills listed are important, but we will show you the L&G way. You’ll participate in a full-time, office-based induction and training for a couple of months to ensure you have the tools you need before you start helping our customers and clients.
• People who love helping people.
• A strong attention to detail.
• People who challenge positively, commit together and act decisively.
• Strong communication and administration skills and a passion to support customers whatever their personal circumstances.
• Confidence in using a desktop or laptop and experience in using MS Office.

Benefits

• Opportunity to participate in our annual performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday plus public holidays (26 days after 2 years’ service). There is also the option to buy and sell holiday.
• Competitive family leave.
• Participation in our electric car scheme, offering employees the option to hire a brand-new electric car through tax-efficient salary sacrifice (permanent employees only).
• Discounts on our own products and at a range of high-street stores and online.
• Modern, well-designed workspaces focused on connection, collaboration and wellbeing.

Additional Information

At L&G we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us you’ll be part of a welcoming, inclusive culture with opportunities to collaborate with people of diverse backgrounds, views and experiences. You’ll be guided by leaders with integrity who care about your future and wellbeing, and you’ll be empowered through initiatives that support people to develop their careers and excel.

We care about outcomes rather than attendance and are open to discussing flexible working options, including part-time, term-time and job shares. Some roles have limited flexibility due to customer demand, but we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.