Customer Data Analyst

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

At Legal & General, data plays a vital role in helping us better understand our customers and make informed, commercial decisions that improve outcomes for members. We’re looking for a Customer Data Analyst to join our Workplace business, where you’ll sit at the heart of customer insight, turning complex data into clear, actionable recommendations that shape real decisions. This is a great opportunity for someone who enjoys working end to end with data, partnering with stakeholders, and using analytics to create measurable value in an inclusive, collaborative environment.

What you'll be doing:

• Developing deep understanding of customer, member and client data to generate actionable insight
• Analysing and interpreting complex datasets to support commercial decision making
• Leading analytical projects from initial question through to recommendation
• Exploring data, building insights and communicating findings clearly to stakeholders
• Using data visualisation, segmentation and advanced analytics techniques to drive value
• Working closely with data science colleagues to connect insights across the business
• Handling and managing data securely in line with GDPR and internal policies
• Continuously improving analytical approaches, tools and ways of working

Who we're looking for:

• Experience delivering customer or commercial insight through data analysis
• Strong analytical capability with a structured and curious approach to problem solving
• Practical experience using SQL to manipulate and analyse data
• Experience using Python for analytics or data science applications
• Ability to communicate complex insights clearly to non‑technical audiences
• Confidence working with stakeholders and constructively challenging assumptions
• Strong attention to detail with a focus on quality and accuracy
• A collaborative mindset with an interest in learning and knowledge‑sharing

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.