Clinical Governance Specialist

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We’re recruiting for a Clinical Governance Specialist to join Legal & General. You will provide Quality Assurance activities to the Clinical team and third party suppliers by ensuring that set rules and regulations for products and processes are consistent with strategy and philosophy. Provide and support the motivated claims management service for Group and Individual Protection customers by the delivery of early intervention rehabilitation service. This role offers a competitive salary of up to £55,000 depending on experience along with remote working.

What you'll be doing:

• Conduct and deliver regular monthly audits of the assessments made by the Clinical team and third party providers in relation to Group Protection products.
• Develop and continually review internal procedures and rehabilitation philosophies to ensure evidence and market leading delivery of rehabilitation programmes which proactively manage Income Protection claims.
• Develop, build, assist with the management, audit and maintain effective relationships with our external suppliers to ensure that we receive cost effective services.
• Develop and build effective relationships with claimants by conducting assessments through telephone or face to face contact, establishing the claimant’s clinical capability, developing and monitoring rehabilitation plans.
• Design, develop, implement and deliver training packages for our clients that can act as preventative and supportive packages around topics such as sickness absence, cancer, Mental Health and re occurring conditions.
• Attend beauty parades and client meetings acting as the main Clinical contact for our largest schemes.
• Conduct investigations for any complaints received relating to Clinical team or third party providers.
• Compile and review statistical data to identify trends and produce and circulate reports relating to audit findings around rehabilitation activity.

Who we're looking for:

• Job holder must be an occupational therapist, physiotherapist or registered nurse with either an occupational health qualification or vocational rehabilitation qualification.
• Jobholder must be registered with the Nursing & Midwifery Council (NMC) or the Health & Care Professions Council.
• Excellent communication, both verbal and written, skills; problem solving and risk management skills.
• Ability to have an eye for detail and create an atmosphere of constant improvement across the team.
• Experience of completing quality assurance and delivery of training.
• Experience of Group Income Protection and vocational rehabilitation essential.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only).
• There are many discounts we offer – both for our own products and at a range of high street stores and online.
• We’re creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in-person experience.

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.