Client Engagement Manager

Legal & General (L&G) is a leading UK financial services group and major global investor. We have been safeguarding people's financial futures since 1836, striving to build a better society while improving the lives of our customers and creating value for shareholders. We are one of the world's largest asset managers and provide powerful asset origination capabilities.

Our Retail business supports customers throughout their lives, helping them save, plan, protect, and enjoy retirement. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We are looking for a Client Engagement Partner to help shape and deliver impactful engagement strategies for our Workplace Savings clients. You will work closely with colleagues across Customer & Member Engagement, translating client needs into meaningful activity that supports good customer outcomes.

What you will be doing:

• Owning and delivering tailored client engagement strategies, ensuring they align with client objectives and our internal capabilities.
• Building and nurturing strong relationships with Client Relationship Management teams and clients, acting as a trusted engagement advisor.
• Translating client and industry insights into strategic briefs for internal teams.
• Collaborating with the Delivery Hub, including Production, Content, and Copy teams, to ensure activity meets client expectations.
• Using client and member feedback and market insight to evolve engagement plans and face-to-face activity.
• Partnering with Client Relationship Management teams and Client Directors to update clients on campaign performance.
• Ensuring communications across channels meet Consumer Duty requirements and support good customer decision-making.
• Managing, motivating, and supporting colleagues in line with company policies and the Partnership Agreement.

Who we are looking for:

• Experience in client relationship management, ideally in financial services, workplace pensions, or employee benefits.
• Ability to translate client needs into actionable engagement plans and clear strategic briefs.
• Strong stakeholder management skills, with confidence working across delivery, content, and commercial teams.
• Understanding of employee engagement strategies, ideally including digital and face-to-face channels.
• Knowledge of behavioural insights and how they can enhance communication effectiveness.
• Experience coordinating delivery teams and supporting webinars or similar events.
• Strong communication and influencing skills, with the ability to represent the engagement proposition confidently.
• Ability to coach, support, and develop junior colleagues.

Benefits:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, increasing to 26 days after 2 years' service.
• Competitive family leave.
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice (permanent employees only).
• Discounts for our own products and at a range of high street stores and online.
• Redesigned workspaces that promote connection and collaboration with wellbeing at the heart.

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you will be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time, and job shares.