At a Glance
- Tasks: Validate and assess claims, ensuring fair outcomes for customers.
- Company: Join Legal & General, a leading UK financial services group.
- Benefits: Enjoy competitive pay, generous holiday, and a supportive work environment.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication, organisational skills, and customer service experience required.
The predicted salary is between 30000 - 40000 € per year.
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
We’re looking for a Claims Consultant to join our Group Protection team, where you’ll play a vital role in delivering fair and positive outcomes for our customers. This is an opportunity to make a real difference by supporting individuals and employers through the claims process, while working in a collaborative and inclusive environment that values diverse perspectives and experiences.
What you'll be doing:
- Validating and assessing Group Protection claims against policy terms and conditions
- Gathering and requesting medical evidence for new and existing claims in line with agreed approaches
- Calculating claim benefits accurately and in a timely manner
- Managing and progressing claim requirements with internal teams and external customers
- Building strong relationships with intermediaries and employer clients to support positive outcomes
- Investigating claims thoroughly to determine eligibility and ensure fair decisions
- Meeting service level agreements while delivering a high standard of customer experience
- Contributing to continuous improvement initiatives and supporting team and business projects
Who we're looking for:
- Ability to take ownership of customer queries and resolve issues effectively
- Strong organisational skills with the ability to prioritise workloads and meet deadlines
- Excellent attention to detail and accuracy in all aspects of work
- Confident communication skills, both written and verbal
- Solid IT skills, including Microsoft Word and Excel
- Experience in customer service and/or administration, ideally within insurance or financial services
- Analytical mindset with strong problem solving and investigative skills
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in-person experience
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Claims Consultant employer: LegalAndGeneral
Legal & General (L&G) is an exceptional employer, offering a collaborative and inclusive work environment where diverse perspectives are valued. As a Claims Consultant, you will have the opportunity to make a meaningful impact on customers' lives while enjoying a comprehensive benefits package, including performance-related bonuses, generous holiday allowances, and a commitment to employee development. With a focus on sustainability and flexible working options, L&G is dedicated to fostering a culture that prioritises both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Legal & General. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. Show them you’re not just looking for any job, but that you genuinely want to be part of their mission to improve lives.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Claims Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Consultant role. Highlight your relevant experience in customer service and any skills that match the job description, like attention to detail and problem-solving abilities.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and intermediaries, it’s crucial to demonstrate your confident communication skills. Use clear and concise language in your application to reflect how you would communicate in the role.
Highlight Your Organisational Skills:The ability to manage workloads and meet deadlines is key for this position. In your application, give examples of how you've successfully prioritised tasks in previous roles or projects to show that you can handle the demands of the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at LegalAndGeneral
✨Know the Company Inside Out
Before your interview, take some time to research Legal & General. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role of Claims Consultant.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer queries. Think of specific examples from your past experiences where you successfully resolved issues or made a positive impact. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Attention to Detail
As a Claims Consultant, accuracy is key. Be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to double-check your calculations or validate claims, as this will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that demonstrate your interest in the team and the company culture. You could ask about the collaborative environment or how the team contributes to continuous improvement initiatives. This shows you're not just interested in the job, but also in being part of the company’s future.
