At a Glance
- Tasks: Assess and manage Group Protection claims, ensuring fair outcomes for customers.
- Company: Join Legal & General, a leading UK financial services group with a focus on societal betterment.
- Benefits: Competitive salary, performance bonuses, generous holiday, and healthcare plans.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in claims assessment and strong analytical skills are preferred.
The predicted salary is between 40000 - 42000 £ per year.
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
We’re looking for an experienced, motivated and detail‑focused Claims Assessor to join our Group Protection Claims team. Offering up to £42,000 depending on experience. In this role, you’ll play a key part in delivering a proactive and high-quality claims service, supporting customers and clients at important moments while ensuring fair and accurate outcomes.
What you'll be doing:
- Assessing and triaging new Group Protection claims and identifying required evidence
- Managing claims end to end, making fair and accurate decisions on liability
- Authorising and processing claim payments within agreed authority levels
- Building and maintaining relationships with IFAs, employers and stakeholders
- Reviewing medical evidence and determining next steps in the claims process
- Supporting rehabilitation and return‑to‑work solutions where appropriate
- Using data and insight to support portfolio management and identify trends
- Ensuring service delivery meets quality, regulatory and customer expectations
Who we're looking for:
- Experience in claims, Group protection is desirable
- Strong analytical skills and ability to make balanced decisions
- Excellent communication skills, both written and verbal
- Ability to build relationships with customers and stakeholders
- Good understanding of customer needs and delivering fair outcomes
- Strong attention to detail and ability to manage workloads effectively
- Awareness of regulatory requirements and data protection
- Interest in developing knowledge of Group Protection products and claims
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Claims Assessor employer: LegalAndGeneral
Legal & General (L&G) is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and career development. As a Claims Assessor, you will benefit from competitive remuneration, generous holiday allowances, and a range of perks including performance-related bonuses and a healthcare plan. With a commitment to sustainability and flexible working options, L&G fosters an environment where you can thrive while making a meaningful impact on the lives of customers.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Legal & General. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research L&G’s values and recent news. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in claims assessment and how it aligns with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at L&G.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Assessor role. Highlight your experience in claims and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Legal & General. Let us know what makes you the perfect fit!
Showcase Your Analytical Skills:Since this role requires strong analytical skills, be sure to include examples of how you've used these in past roles. We love seeing how you make balanced decisions and manage workloads effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at LegalAndGeneral
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of Group Protection claims. Familiarise yourself with common scenarios and the types of evidence required. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples from your past experience where you've had to make balanced decisions based on data. Be ready to discuss how you assess claims and manage workloads effectively, as these skills are crucial for a Claims Assessor role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since excellent communication is key in this role, consider doing mock interviews with a friend or using online resources to refine your delivery.
✨Build Rapport with Stakeholders
Think about how you can build relationships with customers and stakeholders. Prepare to share examples of how you've successfully collaborated with others in previous roles, as this will highlight your ability to connect and support clients effectively.
