At a Glance
- Tasks: Shape the onboarding experience for retirement clients through service design and journey mapping.
- Company: Legalandgeneral, a forward-thinking organisation focused on client-centric solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to innovation and client satisfaction.
- Why this job: Make a real impact by enhancing client experiences in a dynamic environment.
- Qualifications: Experience in service design and strong influencing skills across teams.
The predicted salary is between 63000 - 77000 £ per year.
Legalandgeneral invites an experienced Service Designer to shape the end-to-end onboarding experience for institutional retirement clients.
This newly created role within LGIR COO aims to embed service design across the division, linking client needs with operations, product and technology.
You will map journeys, conduct research, define measures and produce service blueprints to communicate ideas.
The role requires influencing across a complex organisation and coaching teams in design-thinking
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Senior Service Designer: End-to-End Onboarding in Cardiff employer: LegalAndGeneral
Legal & General is an excellent employer that prioritises employee well-being and professional growth, offering competitive benefits such as generous pension contributions and flexible working options. Our collaborative work culture fosters innovation and allows you to make a meaningful impact in the field of asset liability management, all while being part of a forward-thinking team in a dynamic industry.
