At a Glance
- Tasks: Support sales teams and build relationships while solving customer queries.
- Company: Join Legal & General, a leading UK financial services group with a collaborative culture.
- Benefits: Competitive salary, performance bonuses, generous holiday, and healthcare plans.
- Other info: Flexible working options available; inclusive culture focused on career development.
- Why this job: Make a real impact in a high-performing sales environment while developing your skills.
- Qualifications: Experience in sales or customer support; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
We’re recruiting for a Sales Support Executive on a 12 months FTC. We’re offering a competitive base salary. A chance to join a collaborative, customer‑focused team supporting advisers and regional sales colleagues across our Retirement Income business. This role suits someone who enjoys building relationships, solving problems, and contributing to a high‑performing sales environment.
What you'll be doing:
- Supporting quote requests and inbound sales queries to meet agreed service levels and targets
- Building strong working relationships with regional sales teams and intermediary firms
- Completing follow‑up activity such as quote chases, discovery calls and onboarding firms to our digital application system
- Developing a detailed understanding of intermediary needs to help identify and maximise business opportunities
- Recording all quotes, calls and interactions in Salesforce to provide insight into market activity
- Taking part in training, workshops and product learning to maintain and grow your knowledge
- Supporting colleagues across the Retail division through knowledge sharing and upskilling
- Implementing Consumer Duty requirements by monitoring sales activity and escalating concerns
Who we're looking for:
- Experience in telephone‑based sales or customer support, with the ability to influence decisions
- Confidence in presenting information clearly and engagingly
- Knowledge of the annuity or wider retirement income market, or an interest in developing this
- Understanding of the intermediary advice process and how products support customer outcomes
- Ability to build rapport and maintain strong professional relationships
- Strong organisational skills and accuracy when managing multiple tasks
- A proactive approach to learning, development and adapting to change
- RO1 or equivalent is helpful but not essential
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Sales Support Executive (12 months FTC) in Cardiff employer: LegalAndGeneral
Legal & General is an exceptional employer, offering a collaborative and customer-focused work environment that prioritises employee growth and well-being. With competitive benefits including performance-related bonuses, generous holiday allowances, and a commitment to sustainability, employees are empowered to thrive both personally and professionally. Join us in our modern offices where diverse perspectives are valued, and flexible working options are available to support a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive (12 months FTC) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at L&G on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Sales Support Executive role.
✨Tip Number 2
Prepare for the interview by understanding L&G's values and how they align with your own. Be ready to discuss how you can contribute to their mission of improving customer outcomes in retirement and protection solutions.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experiences where you’ve successfully built relationships or resolved issues, especially in a sales or customer support context.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression.
We think you need these skills to ace Sales Support Executive (12 months FTC) in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support Executive role. Highlight your experience in telephone-based sales or customer support, and show how you can build strong relationships with advisers and regional sales teams.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to influence decisions and manage multiple tasks effectively. This will help us see how you fit into our high-performing sales environment.
Be Personable:We love a friendly approach! When writing your application, let your personality shine through. Show us your enthusiasm for helping customers and your interest in the retirement income market. A little warmth goes a long way!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at LegalAndGeneral
✨Know Your Stuff
Before the interview, dive deep into understanding Legal & General's products, especially in the retirement income market. Familiarise yourself with their services and how they support customers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Build Rapport
Since this role involves building relationships, practice your interpersonal skills. Think of examples from your past experiences where you've successfully built rapport with clients or colleagues. Be ready to share these stories during the interview to demonstrate your ability to connect with others.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've solved problems in a sales or customer support context. Highlight your proactive approach and how you can contribute to a high-performing sales environment. This will resonate well with the interviewers looking for someone who can tackle challenges effectively.
✨Be Organised and Engaging
During the interview, keep your answers structured and engaging. Use the STAR method (Situation, Task, Action, Result) to articulate your experiences clearly. This will not only help you stay organised but also keep the interviewers engaged with your responses.
