Payroll Operations Specialist in Cardiff

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We’re recruiting for a Payroll Operations Specialist to join us. We’re offering a competitive base salary. A role that puts customers first, supports accurate and timely payments, and contributes to a team that values quality, collaboration and continuous improvement. This opportunity is ideal for someone who enjoys problem‑solving, working with financial data, and helping to deliver great outcomes for customers.

What you'll be doing:

• Processing daily payroll reconciliations and resolving exceptions to maintain accurate and timely customer payments
• Acting on outstanding information quickly and working with relevant teams to meet agreed service levels
• Supporting operational payment processes and contributing to strong internal controls
• Developing and maintaining knowledge of payroll legislation, regulatory requirements and internal procedures
• Coaching and guiding colleagues by sharing knowledge of retirement products, payment services and end‑to‑end processes
• Supporting user testing and monitoring system or process changes to protect payment accuracy
• Recording workflow accurately and completing quality checks to ensure reliable management information
• Identifying opportunities for process improvement and enhancing the customer journey through Agile ways of working

Who we're looking for:

• Experience working in a payroll environment, ideally with high‑volume pension payrolls (10,000+), including B2C and B2B reconciliations
• Strong understanding of payroll processes, systems and software
• Ability to analyse and interpret financial and technical payroll data to resolve queries
• Confident communicator who can work effectively with colleagues at all levels
• Skilled problem‑solver with sound judgement and the ability to make informed decisions
• Well‑organised approach to planning and prioritising payroll activities
• Collaborative team player who supports others and contributes to shared goals
• Proficiency in Excel and comfort working with data-driven tasks

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.