IT Service Analyst 12 month FTC in Cardiff

Join our dynamic IT Operations team and play a key role in delivering exceptional service support across Retail Retirements. We are looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing outstanding customer service. If you have a strong foundation in IT Service Management and want to make a real impact, we would love to hear from you.

What you'll be doing:

• Providing expertise and resolution for incidents, requests, and problems within agreed service levels.
• Maintaining and sharing knowledge of systems and processes across the team.
• Monitoring and reporting on service availability using appropriate tools.
• Escalating issues that could impact service levels or cause extended outages.
• Supporting change initiatives and adhering to change control procedures.
• Contributing to disaster recovery planning and continuity testing.
• Collaborating with third-party suppliers to ensure service delivery meets expectations.
• Communicating effectively with stakeholders to achieve desired outcomes.

Qualifications: Who we're looking for:

• ITIL Service Management certification (or equivalent).
• Experience in a service support role, ideally supporting multiple business services.
• Knowledge of IT Service Management in an outsourced environment.
• Familiarity with Agile delivery, Lean methodology, and DevOps principles.
• Hands-on experience with monitoring tools.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively and share knowledge within a team.
• Understanding of the Retail Retirements and Workplace Pensions industry and its regulatory frameworks.

Benefits and additional information:

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday plus public holidays (26 days after 2 years service). There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only).
• Discounts for our own products and at a range of high street stores and online.
• Redesigned workspaces that promote connection and collaboration with wellbeing at the heart.

Additional Information:

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you'll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time, and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential, and connection to our purpose.