Initial Risk Underwriter in Cardiff

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We’re recruiting for an Initial Risk Underwriter to join us. We’re offering a competitive base salary. We’re looking for an Initial Risk Underwriter to join our Retail Protection team, playing a key role in helping customers access the protection they need. This role sits within our underwriting function and focuses on reviewing applications, assessing risk and supporting fair, accurate decision-making. You’ll be working in a collaborative environment, ensuring that every customer receives the right outcome based on their individual circumstances. This is an excellent opportunity to build underwriting expertise while delivering a high-quality customer experience.

What you'll be doing:

• Assessing customer applications to identify life and disability risk factors and determining appropriate terms within agreed authority levels
• Reviewing medical and non-medical information to support accurate underwriting decisions
• Requesting and evaluating additional information where needed to support fair and proportionate outcomes
• Managing customer and intermediary queries efficiently to deliver a high standard of service
• Maintaining accurate and up-to-date records to support clear communication and business decision-making
• Identifying potential complaints and escalating appropriately to ensure timely resolution
• Communicating with internal teams, external partners and third parties to obtain and provide relevant information
• Keeping up to date with regulatory requirements, company policies and underwriting best practice

Who we're looking for:

• Understanding of risk factors affecting mortality and morbidity
• Knowledge of protection products such as life insurance, critical illness and income protection
• Awareness of relevant legislation and regulatory requirements is desirable
• Strong written and verbal communication skills across a range of channels
• Ability to assess applications holistically and make balanced, evidence-based decisions
• Strong organisational skills with the ability to prioritise and manage workload effectively
• Commitment to delivering an excellent customer experience
• Willingness to learn and develop underwriting knowledge, with training provided

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in-person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.