Legal & General (L&G) in Cardiff is seeking empathetic, customer‑focused individuals to join our Sensitive Claims team. You will support customers through sensitive conversations, ensure accurate recording, and help deliver positive outcomes across telephone and administrative activity.
You don't need prior financial services experience; what matters most is listening, clear communication, calmness, and a real ability to treat every customer as an individual. Hybrid working available.
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Empathetic Customer Experience Advisor in Cardiff employer: LegalAndGeneral
Legal & General is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Customer Communications Manager, you will have the opportunity to leverage behavioural insights to create impactful member communications, all while enjoying a supportive environment that encourages collaboration and innovation. With a focus on meaningful engagement and a commitment to employee well-being, working here means being part of a forward-thinking team dedicated to making a difference.
