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- Tasks: Lead change initiatives and ensure smooth adoption across transformation programmes.
- Company: Join Legal & General, a leading UK financial services group with a rich history.
- Benefits: Enjoy competitive pay, generous holidays, healthcare, and flexible working options.
- Why this job: Make a real impact by driving change and improving lives in a supportive environment.
- Qualifications: Experience in change management and strong stakeholder engagement skills are essential.
- Other info: Be part of an inclusive culture that values diverse perspectives and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor.
We\’ve been safeguarding people\’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world\’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK\’s longest-running insurer.
Our Institutional Retirement business is the UK\’s longest-serving active bulk annuity provider.
Who we are
Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023.
Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.
Job Description
We are seeking a Business Change Manager to lead and support the successful adoption of change across our transformation programmes. This pivotal role is focused on the people side of change, ensuring that business change initiatives are effectively embedded and aligned with strategic objectives.
The Business Change Manager will drive engagement and adoption across changes to business processes, policies, governance, systems, technology, data, roles, and organisational structures. Collaborating closely with project teams, business stakeholders, HR, communications, learning and development, and senior leadership, the role will champion change readiness, foster alignment, and help realise measurable benefits.
What you\’ll be doing:
- Developing and implementing human-centred change strategies that promote adoption, reduce resistance, and ensure clarity across stakeholder groups
- Identifying and engaging key stakeholders to build alignment, assess resistance, and integrate mitigation plans into change delivery
- Conducting impact and readiness assessments to evaluate the scale, scope, and preparedness for upcoming changes
- Collaborating with Learning & Development and subject matter experts to assess training needs and design effective learning pathways
- Crafting and delivering targeted communications tailored to stakeholder groups to build awareness and understanding of change impacts
- Designing and facilitating engaging change interventions—such as coaching and workshops—to embed new ways of working
- Tracking and reporting on adoption, engagement, and competency metrics to measure the effectiveness of change activities
- Reviewing system and process changes with business stakeholders to assess their impact on customer journeys and outcomes
Qualifications
Who we\’re looking for:
- Professional certification in Change Management (e.g. Prosci, APMG) or equivalent practical experience is highly desirable
- Strong grasp of change management principles, methodologies, and tools, with the ability to apply them effectively across transformation programmes
- Proven track record of delivering end-to-end, people-centred change within business or technology transformation initiatives
- Deep understanding of how individuals experience change, including familiarity with the change curve and behavioural responses
- Experience influencing and collaborating with stakeholders at all levels to drive alignment and embed change
- Skilled in facilitating workshops, crafting stakeholder communications, and supporting leaders through periods of transition
- Knowledge of organisational design and operating model change, with the ability to translate strategy into actionable change plans
- Comfortable working with HR, L&D, and Internal Communications to design and deliver targeted change interventions that drive adoption and measurable benefits
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years\’ service. There\’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
At L&G, we believe it\’s possible to generate positive returns today while helping to build a better future for all.
If you join us, you\’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn\’t matter if you don\’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Videos To Watch
Videos To Watch: https://www.youtube.com/watch?v=djTs2V4JUFs
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Business Change Manager employer: LegalAndGeneral
Contact Detail:
LegalAndGeneral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Change Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Legal & General. Use LinkedIn to connect and engage with them. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Legal & General is all about building a better society, so think about how your values align with theirs. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your change management stories! Be ready to share examples of how you've successfully led change in the past. This will demonstrate your skills and show that you understand the people side of change, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Legal & General family.
We think you need these skills to ace Business Change Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Change Manager role. Highlight your experience with change management principles and how you've successfully driven adoption in previous roles. We want to see how you align with our mission at L&G!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills can benefit us. Use specific examples of how you've engaged stakeholders or facilitated workshops. This is your chance to shine and show us what you can bring to the table!
Be Authentic: Let your personality come through in your application. We value authenticity and want to know who you are beyond your professional achievements. Share your passion for change management and how it aligns with our values at L&G.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at LegalAndGeneral
✨Know Your Change Management Principles
Make sure you brush up on your change management principles and methodologies before the interview. Be ready to discuss how you've applied these in past roles, especially in people-centred transformations. This will show that you understand the core of what the Business Change Manager role entails.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with stakeholders at various levels. Think about specific situations where you built alignment or mitigated resistance. This will demonstrate your ability to influence and collaborate effectively, which is crucial for this position.
✨Showcase Your Communication Skills
Since crafting targeted communications is a key part of the role, be ready to share examples of how you've tailored messages for different stakeholder groups. Highlight any workshops or coaching sessions you've facilitated, as this will illustrate your hands-on experience in driving change.
✨Demonstrate Your Understanding of Impact Assessments
Familiarise yourself with conducting impact and readiness assessments. Be prepared to discuss how you've evaluated the scale and scope of changes in previous roles. This will show that you can effectively assess preparedness and align change initiatives with strategic objectives.
