At a Glance
- Tasks: Support onboarding and maintenance of Group Protection policies while engaging with customers and colleagues.
- Company: Join Legal & General, a leading UK financial services group with a focus on customer care.
- Benefits: Enjoy competitive salary, performance bonuses, generous holiday, and healthcare plans.
- Other info: Flexible working options available in an inclusive culture focused on career development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication and administration skills; passion for helping others.
The predicted salary is between 49500 - 60500 £ per year.
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
We’re recruiting for Customer Service Consultants to join us in our Group Protection department offering a salary of £25,000. In this role, you’ll support the onboarding and ongoing maintenance of Group Protection policies, helping us remain a top provider in the market. You’ll enjoy a varied role that combines administrative and processing tasks with regular conversations with colleagues, brokers and customers. This hybrid position offers the chance to develop your skills while working in a collaborative and customer-focused environment. Please note this role is due to start on 1st February 2026.
What you'll be doing:
- Support the onboarding and continued scheme maintenance of Group Protection policies so we remain a top provider.
- The tasks are varied, meaning you’ll be talking to colleagues, brokers and customers regularly.
- This role is a hybrid role which will involve administrative work or processing work and you will be talking to customers and brokers on the phone too.
- Dealing with all correspondence from our internal and external customers, with attention to detail and pace so that the next tasks needed can be completed promptly.
- Maintaining and validating large volumes of scheme data using Excel formulas and internal tools to streamline and ensure data accuracy.
- Collaborating with other team members to ensure that enquiries and issues are resolved quickly and efficiently.
- Managing and organising your own work queue to ensure that service levels are met and brokers or direct customers are kept informed of progress.
- For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
Who we're looking for:
- People who love helping people!
- Strong communication and administration skills and passion to support customers, whatever their personal circumstances.
- Build relationships with our internal and external customers.
- Confidence in using a desktop or laptop and experienced in using MS Office.
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Healthcare Plan (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
- Competitive family leave.
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only).
- There are many discounts we offer – both for our own products and at a range of high street stores and online.
- We’re creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in-person experience.
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Permanent/Regular or Fixed Term Contract/Temporary: Permanent (UK and ROW) / Regular (US)
L&G Business Unit: Legal & General Retail
L&G sub Business Unit: LGI
Primary Location: Hove, One City Park
Job Family: Customer Service
Customer Service Consultant - Group Protection in Brighton employer: LegalAndGeneral
Legal & General is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Customer Communications Manager, you will have the opportunity to leverage behavioural insights to create impactful member communications, all while enjoying a supportive environment that encourages collaboration and innovation. With a focus on meaningful engagement and a commitment to employee well-being, working here means being part of a forward-thinking team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant - Group Protection in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LegalAndGeneral. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LegalAndGeneral before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant - Group Protection in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LegalAndGeneral:Your cover letter is your chance to shine! Tell us why you want to work at LegalAndGeneral specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LegalAndGeneral!
How to prepare for a job interview at LegalAndGeneral
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
