Account Manager

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We’re looking for a motivated and relationship-focused Account Manager to join our team in a homebased role. This is a fantastic opportunity to manage key partnerships, influence performance, and collaborate with a wide range of stakeholders across a dynamic, regulated environment. You’ll play a central role in building strong partner relationships, ensuring delivery excellence, and driving commercial and customer outcomes. If you enjoy working collaboratively, using data to inform decisions, and making a tangible impact, we’d love to hear from you.

What you'll be doing:

• Building and maintaining strong, trusted relationships with assigned partners across commercial, operational and delivery teams
• Representing the business professionally and proactively managing issues, risks and opportunities within partnerships
• Supporting the delivery of partner strategies and priorities alongside senior stakeholders
• Coordinating governance activities including meetings, reporting packs, actions and follow-ups across key forums
• Acting as a central point of coordination between partners and internal teams to ensure aligned delivery
• Monitoring performance against KPIs and identifying opportunities to improve commercial and customer outcomes
• Overseeing operational performance and supporting continuous improvement across customer journeys
• Bringing together subject matter experts to deliver outcomes and ensuring clear communication across all stakeholders

Who we're looking for:

• Experience in account management, programme coordination or delivery within a complex organisation
• Strong understanding of UK financial services, ideally within insurance, banking, wealth or regulated distribution
• Good knowledge of governance, risk and conduct requirements in a regulated environment
• Ability to interpret data and MI to track performance and support decision-making
• Strong stakeholder management skills with the confidence to engage across multiple teams
• Understanding of customer journeys, particularly digital or contact-centre led models
• Highly organised with the ability to manage multiple priorities and drive progress

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in-person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.