At a Glance
- Tasks: Support the Consumer Panel with policy development and stakeholder engagement.
- Company: Join the Legal Services Board, dedicated to fair consumer outcomes in legal services.
- Benefits: Enjoy a competitive salary, flexible working options, and generous annual leave.
- Other info: Applications from under-represented communities are especially encouraged.
- Why this job: Make a real impact on consumer policy while working in a diverse and inclusive environment.
- Qualifications: Strong analytical and communication skills; experience in policy or consumer advocacy preferred.
The predicted salary is between 24000 - 33600 € per year.
The Consumer Panel Associate will provide a complete range of policy and secretariat support to the LSB’s independent Consumer Panel. A good all-rounder, you will be equally comfortable communicating as developing policy. You will work with the Panel to develop challenging, evidence-based advice to the Legal Services Board and others on a range of legal services consumer policy projects and will need to focus on the identification and evaluation of relevant evidence-based research to ensure that there are fair consumer outcomes in the legal market. With a commitment to furthering the interests of all users of legal services, you will be able to identify and deploy relevant evidence and to drive intellectually complex issues to a firm conclusion.
Main responsibilities
- Working with the Panel to devise and implement its policy work programme.
- Preparing briefing material for the Panel and others on issues affecting consumers in the legal services market place.
- Taking lead responsibility for individual projects from project design through to drafting reports and communicating policy externally.
- Identifying and working closely with stakeholders.
- Representing the Panel on working groups and at external events.
- Developing research proposals and undertaking desk-based research.
- Assessing policy and market developments and their likely impact on consumer interests and the resultant regulatory issues for the legal market.
- Supporting the Panel Manager in ensuring the Panel runs effectively including organisation and support of meetings (including agenda preparation, paper drafting, minute-taking and liaison with Panel Members).
- Working with colleagues within the LSB and beyond to ensure mutual understanding of respective policy positions.
Person specification
- Experience may include: policy, communications, economics; regulation and or competition; law or the wider legal services market; consumer policy.
- The role will require:
- First class analytical skills, including the ability to research and develop consumer policy options.
- Excellent communication skills with the ability to understand data and research, write high quality reports and deliver presentations.
- Experience of building and maintaining effective working relationships, readily taking the initiative to ensure flexible and constructive working across boundaries.
- The personal gravitas to establish relations of trust with the most senior colleagues.
- The ability and enthusiasm to maintain momentum on multiple and sometimes competing priorities and tasks.
- Some experience of working/managing committees or panels.
- Some knowledge of law/economics would be an advantage.
Benefits
- 35 hours per week with a competitive salary, a defined contribution pension scheme with an employer’s contribution of 12-13% of salary, benefits allowance and an annual leave entitlement of 25 days in addition to statutory bank holidays.
- Salary: up to £40k per annum plus 10% flexible benefits allowance.
Further information
The LSB has a flexible working policy that enables colleagues to choose whether they want to work from home, the office or a hybrid of both. The LSB is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people from all parts of the community, particularly where we are under-represented. Currently this includes people who identify as having a disability.
How to apply
Please send a covering letter setting out how you meet the essential qualities from the Person Specification (no more than two A4 pages) and your CV via the button below. Please send your covering letter and CV as a word document as we anonymise the applications before they go to the shortlisting panel. Please note that applications that do not have a covering letter will not be considered.
Consumer Panel Associate employer: LEGAL SERVICES BOARD
The Legal Services Board (LSB) is an exceptional employer, offering a dynamic work environment where the Consumer Panel Associate can thrive. With a strong commitment to diversity and inclusion, flexible working options, and a competitive benefits package including a generous pension scheme and annual leave, employees are empowered to grow both personally and professionally while contributing to meaningful consumer policy in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Panel Associate
✨Tip Number 1
Familiarise yourself with the current consumer policies in the legal services market. Understanding the latest trends and challenges will help you engage in meaningful discussions during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the legal services sector, especially those involved in consumer policy. Attend relevant events or webinars to build connections and gain insights that could be beneficial for your application and future role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects or worked with committees in the past. Highlighting your experience in these areas will show that you have the necessary skills to handle the responsibilities of the Consumer Panel Associate.
✨Tip Number 4
Research the Legal Services Board and its Consumer Panel thoroughly. Understanding their mission, recent initiatives, and key stakeholders will allow you to tailor your conversations and demonstrate genuine interest in contributing to their goals.
We think you need these skills to ace Consumer Panel Associate
Some tips for your application 🫡
Tailor Your Covering Letter:Make sure to specifically address how you meet the essential qualities outlined in the Person Specification. Use examples from your experience that demonstrate your analytical skills, communication abilities, and any relevant policy work.
Highlight Relevant Experience:In your CV, emphasise any previous roles or projects that relate to consumer policy, legal services, or stakeholder engagement. This will help the hiring panel see your suitability for the role at a glance.
Follow Application Guidelines:Ensure your covering letter and CV are submitted as Word documents, as specified. Double-check that your covering letter is included, as applications without it will not be considered.
Proofread Your Application:Before submitting, carefully proofread your covering letter and CV for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LEGAL SERVICES BOARD
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Consumer Panel Associate. Familiarise yourself with the key tasks such as developing policy, preparing briefing materials, and working with stakeholders. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Analytical Skills
Since the role requires first-class analytical skills, be prepared to discuss examples from your past experiences where you've successfully researched and developed consumer policy options. Highlight any relevant projects that showcase your ability to analyse data and draw conclusions.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. Be ready to explain complex ideas in simple terms, as you may need to present your findings or recommendations to various stakeholders.
✨Demonstrate Relationship-Building Skills
The ability to build and maintain effective working relationships is essential. Prepare to share examples of how you've successfully collaborated with others, especially in a committee or panel setting. Emphasise your initiative in fostering constructive working relationships across different teams.
