At a Glance
- Tasks: Lead a team to enhance consumer confidence in legal services and build stakeholder relationships.
- Company: LeO is an independent body focused on providing efficient consumer services in legal matters.
- Benefits: Competitive salary, opportunity for remote work, and a chance to influence public service delivery.
- Other info: This role offers a unique opportunity to shape the future of legal services in the UK.
- Why this job: Join a resilient organisation making a real impact in people's lives and fostering an inclusive culture.
- Qualifications: Proven leadership experience at board level; no legal qualifications required.
The predicted salary is between 104000 - 186000 £ per year.
Overview
Legal Ombudsman
Chief Ombudsman
Salary: c.£145,000
Location: Birmingham at least 20% of the working week
As an independent body, LeO’s role is to provide consumers with a service that is modern, responsive and efficient. At the heart of this is the need to give people confidence in the services they use at the most significant points in their life - buying a new house, dealing with a separation and access to children, dealing with employment disputes. Our work is varied, and we deliver our services in a multi-faceted and rapidly changing external landscape through our team of over 280 staff and with a total budget expenditure of just under £16m. We have been on a real journey in recent years and, with our current Chief Ombudsman, Paul McFadden, taking up a new role as the Scottish Public Services Ombudsman, he leaves a more resilient, responsive and effective organisation performing well on its key metrics in support of consumers.
Role and focus
We are seeking an exceptional leader to join us in continuing this journey, building on the good work done with a focus on the future and without a hint of complacency. You will build effective and fruitful relationships across our stakeholder community, working closely with government, the legal sector and consumers to ensure that our unique insight and constructive feedback drives improvements in the delivery of legal services. Unless LeO has good and valued people it will not be able to deliver the quality of service that is necessary, and we are looking for a Chief Ombudsman who is committed to both performance and people, ensuring that a positive and inclusive culture remains at the heart of LeO’s work.
You will bring a track record of achievement working at board level in a complex organisation, together with the proven ability to inspire and motivate diverse teams and nurture talent. You will bring a demonstrable track record of challenging, persuading and influencing at the highest levels in government, regulators, business leaders, the media and with a range of other cross-sector audiences. Whilst not essential, a knowledge of, and senior level networks within, the Legal Services and Ombudsman sectors would be an advantage. This will be a demanding role and you will need to demonstrate high levels of personal resilience in managing competing pressures. You will bring outstanding judgement and the ability to engender a culture of achievement and continuous improvement. Politically astute, with a demonstrable commitment to high standards of public service delivery, you will be a collaborative team builder, with outstanding interpersonal, communication and influencing skills and the credibility and authority to take on a key national strategic leadership position, which offers the unique opportunity to take an organisation through the next challenging, but critical stage in its development.
Please note, the Chief Ombudsman must be Lay as defined in Schedule 1 paragraphs 2(4) and (5) of the Legal Services Act 2007, so cannot hold any form of legal qualification.
How to apply
To apply and for further details please click on Apply. For a confidential discussion to explore the role and your suitability, please contact our recruitment partners, GatenbySanderson, via matt.malone@gatenbysanderson.com or Duncan.ewart@gatenbysanderson.com.
Closing date: 17.00 on Wednesday 1st October 2025
Chief Ombudsman in Birmingham employer: Legal Ombudsman
LeO is an exceptional employer that prioritises a positive and inclusive work culture, fostering employee growth and development within the legal services sector. Located in Birmingham, our team of over 280 staff enjoys a collaborative environment where innovation and responsiveness are at the forefront, ensuring that we deliver high-quality services to consumers. With a commitment to performance and people, we offer a unique opportunity for leaders to make a significant impact in a vital public service role.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Ombudsman in Birmingham
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including Legal Ombudsman, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Chief Ombudsman in Birmingham
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Legal Ombudsman, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Legal Ombudsman and the specific role of Chief Ombudsman. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Legal Ombudsman’s culture!
How to prepare for a job interview at Legal Ombudsman
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Legal Ombudsman.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Legal Ombudsman.
