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- Tasks: Manage relationships and promote Group Protection products to intermediary partners.
- Company: Join Legal & General, a leading UK financial services group with a mission to improve lives.
- Benefits: Enjoy competitive salary, performance bonuses, generous holiday, and healthcare plans.
- Other info: Flexible working options and a supportive, inclusive culture await you.
- Why this job: Make a real impact by helping customers secure their financial futures.
- Qualifications: Sales or customer service experience with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses. Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products. We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
We’re recruiting for a Telephone Business Development Manager to join us. We’re offering a competitive base salary. Are you a confident communicator with a passion for building strong business relationships? Join our Group Protection Distribution team as a Telephone Account Manager and help us deliver outstanding service and results to our intermediary partners. We’re looking for individuals who thrive in a collaborative environment and are motivated by achieving goals and making a difference.
What you'll be doing:
- Managing relationships with a panel of intermediary accounts
- Promoting Group Protection products and propositions
- Delivering new business and retention targets
- Developing account strategies using market intelligence
- Collaborating with internal teams to meet client expectations
- Responding to pre-renewal enquiries and gathering key information
- Maintaining up-to-date knowledge of products and competitors
- Handling customer queries and complaints with empathy and professionalism
Qualifications
Who we're looking for:
- Experience in sales, telesales, customer service or sales support
- Strong communication and influencing skills
- Ability to build and maintain professional relationships
- Commercial awareness and understanding of market conditions
- Knowledge of Group Protection products (desirable)
- Awareness of regulatory and legislative frameworks
- A proactive and achievement-driven mindset
- A collaborative approach and willingness to support others
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Telephone Account Manager employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even through mutual contacts. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing about Legal & General's Group Protection offerings will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in sales and customer service can help build strong relationships with intermediary partners. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, plus you’ll find all the latest opportunities right there.
We think you need these skills to ace Telephone Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telephone Account Manager role. Highlight your sales experience and communication skills, as these are key for building strong business relationships. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how your background aligns with our mission at Legal & General. Don’t forget to mention any relevant experience with Group Protection products if you have it!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've met or exceeded targets in previous positions. We love seeing results-driven candidates!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s straightforward and ensures your application goes straight to the right people. Plus, you’ll get to explore more about us while you’re there!
How to prepare for a job interview at Legal & General
✨Know Your Products
Before the interview, make sure you have a solid understanding of Group Protection products. Familiarise yourself with their features and benefits, as well as how they compare to competitors. This will help you answer questions confidently and demonstrate your commercial awareness.
✨Showcase Your Communication Skills
As a Telephone Account Manager, strong communication is key. Practice articulating your thoughts clearly and concisely. Consider role-playing common interview scenarios with a friend to refine your responses and ensure you come across as confident and engaging.
✨Prepare for Relationship Management Questions
Expect questions about how you build and maintain professional relationships. Think of specific examples from your past experiences where you've successfully managed client accounts or resolved issues. This will show your ability to thrive in a collaborative environment.
✨Demonstrate Your Proactive Mindset
Be ready to discuss how you approach achieving goals and driving results. Share instances where you've taken initiative to improve processes or exceed targets. This will highlight your achievement-driven mindset, which is crucial for success in this role.